11/02/2026 updated
100 % available
Business Engineer | AI Transformation & Customer Success Leader
Plauen, USA
Worldwide
Engineer's Degree, Business Engineer for Production and Sales (Diplomingenieur)About me
I help enterprise leaders turn AI and digital workforce strategies into secure, adopted operations with measurable business results. As a Business Engineer, I connect executive priorities with delivery, change, and value realization—from roadmap through implementation and scale.
CelonisRPAScrum MasterProcess MiningProduct OwnerAgile MethodologyAgile LeadershipArtificial IntelligenceBusiness Process OutsourcingChange ManagementScrum MethodologyRapid PrototypingForward-Thinking
Project Management
Extensive experience leading complex global projects and programmes, coordinating teams of up to 200 people, with a strong track record of bringing structure, momentum, and clear accountability from planning through implementation.
Executive Leadership
Leadership of global teams of up to 80 professionals across software, retail, finance, chemicals, and manufacturing, managing complex programs with budgets exceeding 75 million euros and driving enterprise-wide transformation initiatives.
Customer Success
Ownership of executive customer relationships across adoption, value realization, and long-term success, connecting product, delivery, and customer operations around measurable business outcomes and translating enterprise use cases into practical transformation roadmaps.
AI Orchestration & Digital Workforce
Design and implementation of AI orchestration and compliance architectures, enabling enterprises to deploy AI and digital employees securely, practically, and at scale, including governance frameworks and adoption discipline.
Robotic Process Automation (RPA)
Establishment and operationalization of RPA centers in Munich and Manila, defining RPA strategy for captive BPO operations and automating 150+ business processes across global finance operations.
Process Mining
Leadership of a Centre of Excellence for Process Mining utilizing the CELONIS cloud platform, delivering 10 million euros in ROI through process optimization across 25 countries.
ERP Implementation
Management of SAP ECC and BI landscape supporting 2,000+ users worldwide, as well as oversight of ERP implementations as part of large-scale enterprise transformation engagements.
Payment Systems & PCI Compliance
Architecture and launch of a comprehensive Payment Service Provider platform serving markets across Americas, Europe, and Asia-Pacific, including PCI compliance and implementation of white-label payment gateways, reducing transaction costs by 25%.
Digital Transformation
Leadership of digital transformation initiatives across multiple industries, including retail, finance, chemicals, and manufacturing, with a focus on making enterprise AI and digital workforces useful, governed, secure, and scalable in day-to-day operations.
Data Visualization & Machine Learning
Certified in Data Visualization Using Python and Machine Learning for Business Professionals, with applied experience in AI-driven pricing optimisation, cross-selling solutions, and intelligent product recommendations.
Extensive experience leading complex global projects and programmes, coordinating teams of up to 200 people, with a strong track record of bringing structure, momentum, and clear accountability from planning through implementation.
Executive Leadership
Leadership of global teams of up to 80 professionals across software, retail, finance, chemicals, and manufacturing, managing complex programs with budgets exceeding 75 million euros and driving enterprise-wide transformation initiatives.
Customer Success
Ownership of executive customer relationships across adoption, value realization, and long-term success, connecting product, delivery, and customer operations around measurable business outcomes and translating enterprise use cases into practical transformation roadmaps.
AI Orchestration & Digital Workforce
Design and implementation of AI orchestration and compliance architectures, enabling enterprises to deploy AI and digital employees securely, practically, and at scale, including governance frameworks and adoption discipline.
Robotic Process Automation (RPA)
Establishment and operationalization of RPA centers in Munich and Manila, defining RPA strategy for captive BPO operations and automating 150+ business processes across global finance operations.
Process Mining
Leadership of a Centre of Excellence for Process Mining utilizing the CELONIS cloud platform, delivering 10 million euros in ROI through process optimization across 25 countries.
ERP Implementation
Management of SAP ECC and BI landscape supporting 2,000+ users worldwide, as well as oversight of ERP implementations as part of large-scale enterprise transformation engagements.
Payment Systems & PCI Compliance
Architecture and launch of a comprehensive Payment Service Provider platform serving markets across Americas, Europe, and Asia-Pacific, including PCI compliance and implementation of white-label payment gateways, reducing transaction costs by 25%.
Digital Transformation
Leadership of digital transformation initiatives across multiple industries, including retail, finance, chemicals, and manufacturing, with a focus on making enterprise AI and digital workforces useful, governed, secure, and scalable in day-to-day operations.
Data Visualization & Machine Learning
Certified in Data Visualization Using Python and Machine Learning for Business Professionals, with applied experience in AI-driven pricing optimisation, cross-selling solutions, and intelligent product recommendations.
Experience
Professional experience10+ years
Freelancer since2021
Languages
GermanNative speakerEnglishNative speakerRussianBasic knowledge
Project history
Leader of an independent Consulting Group (Engineering Office) coordinating teams of up to 200 people. Engagements include Samsung, Action BE, GK Software, Linde Group, KPMG, Bosch, HP, McDonald's, BMW, Clariant, Sud-Chemie, MAN, HVB, EADS, Hexal, and Novartis. Areas include post-merger IT and Finance integration, setup of sales and presales organisations, digital transformation, AI orchestration, RPA, ERP implementations, and PCI compliance.
Leading customer strategy and operations for NEWWORK's Digital Workforce Platform, helping organizations deploy AI and digital employees securely, practically, and at scale. Responsibilities include owning executive customer relationships, connecting product and delivery around measurable business outcomes, translating enterprise use cases into transformation roadmaps, and building scalable customer feedback and governance processes.
Led global project teams of up to 80 professionals delivering retail solutions across fast retail, grocery, home electronics, and luxury brand sectors. Orchestrated development, implementation, and rollout of enterprise retail solutions spanning 3,000+ stores and 12,000+ devices. Pioneered AI-driven pricing optimisation and cross-selling solutions, and implemented AI-supported training and employee enablement programs improving staff productivity and customer service quality metrics by 30%.