10/20/2026 updated

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Business & IT Transformation Consultant - Strategic Change Management - Facilitation - Coaching

REGNY, France
Worldwide
Master Degree in Intercultural Communication - Coaching & Systemic Certification - Process Mapping
REGNY, France
Worldwide
Master Degree in Intercultural Communication - Coaching & Systemic Certification - Process Mapping

Profile attachments

Caroline Candas - Business Transformation Consultant & Change Management.pdf

About me

20+ experienced transformation consultant supporting large-scale business and IT transformations across Supply Chain, Finance, Manufacturing and IT. I bridge business, technology and people, helping organisations align priorities, engage stakeholders and deliver sustainable change.

Change ManagementTransition ManagementService DesignStakeholder EngagementTraining PackagesFacilitation TechniquesCoaching and Mentoring
  • Business & IT Transformation: experience supporting ERP, CRM, digital & business transformation initiatives across Business functions
  • Business–IT Alignment: connecting business stakeholders, IT teams, programme leadership and operational functions to clarify expectations, resolve misalignment and support decisions
  • Facilitation & Stakeholder Engagement: designing and facilitating business-led workshops, moderating complex discussions, constructively challenging assumptions and building consensus
  • Pragmatic Change Leadership: combining strategic planning with hands-on execution, using proportionate governance and engagement approaches that support adoption without overburdening teams
  • Agile & New Ways of Working: supporting Agile framework deployment, operating model evolution and data-driven business models
  • International & Cross-Cultural Expertise: experience in France, Germany, Belgium and Switzerland, aligning geographically dispersed teams and facilitating collaboration across cultures. Familiar with Brazilian, Indian, Chinese, US, German and French workplace practices
  • Languages: French (native), English (fluent), German (fluent).
Organisational Change Management
  • Define change vision, objectives, scope and success criteria
  • Develop change strategies, plans and roadmaps aligned with programme objectives
  • Conduct stakeholder mapping, impact assessments and organisational readiness assessments
  • Establish pragmatic change governance, reporting and risk mitigation approaches
  • Develop stakeholder engagement plans and support executive sponsors and business leaders
  • Build Change Champion and Key User networks. Monitor engagement, resistance and adoption.
Facilitation & Business Engagement
  • Bridge business requirements, technology delivery and operational needs
  • Facilitate cross-functional workshops and business–IT alignment sessions
  • Address priorities, impacts, risks, dependencies and conflicting expectations
  • Support future operating models and new ways of working
  • Translate discussions into clear decisions, actions, responsibilities and commitments.
Transformation Communications
  • Develop communication strategies and tailored stakeholder messaging
  • Draft leadership communications, project updates, announcements and newsletters
  • Coordinate communications for training, testing, cutover and go-live.
Training & Business Readiness
  • Assess training needs, knowledge gaps and capability requirements
  • Define training approaches with business leads and subject matter experts
  • Review training materials, validate future-state processes and coordinate feedback
  • Support training deployment, user readiness and adoption.
Leadership & Working Style
  • Proactive, pragmatic and outcome-oriented
  • Confident engaging with executives, business stakeholders, IT teams and operational users across cultures and organisational levels
  • Skilled at constructively challenging, navigating ambiguity, resolving misalignment and building trust to move transformations forward.

Experience

Professional experience10+ years
Freelancer since2013

Languages

GermanFluentEnglishFluentFrenchNative speakerPortugueseBasic knowledgeSpanishBasic knowledge

Project history

Strategic Change and Communications - Manufacturing

bioMérieux

Pharmaceuticals & Medical Technology

>10.000 team member

Manufacturing I France & USA
  • Supported the launch of a new industrial site in France, including product transfer from the US.
  • Designed the change and communications strategy
  • Created webcasts format and contents, mailing and engagement materials
  • Mapped and managed the engagement of +500 key stakeholders
  • Ensured executive alignment and facilitated workshops to define and establish the new organization.

Digital Transformation Change Manager - E-Commerce & Finance

bioMérieux

Pharmaceuticals & Medical Technology

>10.000 team member

Finance I France, USA & Canada I
  • Supported the digitalization of a financial process enabling credit card payments for diagnostic products in the US and Canada
  • Mapped the initial situation and knowledge gaps
  • Partnered with the new technology partner to specify knowledge and prepare IT teams and the business for changes
  • Mapped the future-state process with experts and prepared Finance and IT teams through diverse engagement and learning formats.

Workshop Framework Design, Facilitation & Training - Data & IT

bioMérieux

Pharmaceuticals & Medical Technology

>10.000 team member

Commercial & IT Leadership Teams from Clinical I Europe
  • Engaged 5 European clusters in defining their data & IT strategy
  • Assessed the local market requirements and maturity for data & IT services
  • Designed and facilitated strategy workshops to elaborate the local deployment strategy in line with the market maturity
  • Assisted the team in mapping the target operating model needed to deploy the strategy and the first evolutions to address
  • Trained internal facilitators to co-lead workshops and drive future events and deployments autonomously.

Framework delivery to increase Change Management skills

Quality Assistance

Pharmaceuticals & Medical Technology

50-250 team member

Contract Research Organization based in Belgium
  • Developed a Change Framework to support the Leadership Team in strengthening its change-management capabilities and identifying the key levers required to support company growth.
  • Partnered with the CEO and HR Manager to identify strategic challenges and ambitions, assess the Management Team’s readiness for change, and define key development priorities.
  • Conducted a change-management maturity assessment with senior managers to evaluate their ability to lead change and identify key organizational transformations ahead.
  • Designed and facilitated a two-day leadership seminar focused on the leadership mindset, behaviors, and capabilities required to effectively lead and support change.
  • Supported managers in developing practical change-management skills and translating strategic transformation challenges into concrete leadership actions.
  • Designed a facilitation toolkit and employee engagement format to involve 230 employees in collaborative half-day sessions, gathering their expectations, concerns, and suggestions to support the successful implementation of upcoming changes.
  • Trained Leadership Team members to co-facilitate employee roundtables, strengthening their confidence and capabilities in participatory facilitation and employee engagement.

Design of Engagement Strategies, Workshop Frameworks and Training

Groupe SEB

Goods & Retail

>10.000 team member

Delivered a series of short assignments (4 to 10 days) to support team mobilization at Groupe SEB during organizational transformations and the implementation of new shop-floor practices.

Project Planning for the Assembly Line – 2018
  • Designed a 2D project planning and resource allocation toolkit to structure the annual project planning process.
Production Site Management Team – 2021
  • Designed a collaborative approach to engage 400 employees on the site’s vision
  • Designed a participative workshop framework and facilitation kit ready for use
  • Trained the senior leaders to facilitate their 30 workshops autonomously and delivered tips to foster authentic conversations with their teams.
Industrialization Methods – 2022
  • Designed a tailored SWOT analysis facilitation toolkit and trained internal facilitators to enable autonomous delivery of future workshops.
HSE Stakeholder Engagement – 2022
  • Designed and facilitated a hybrid team-building event to engage HSE managers across French sites around strategic priorities
  • Created an interactive digital experience to encourage participation, idea generation, and visualization of collective progress.
Production Site Management Committee – 2023
  • Designed and facilitated a strategic reflection seminar for a Management Committee, focusing on three key priorities: integration, 3-years vision, and management team dynamics
  • Created a framework that encouraged reflection, knowledge sharing, and team cohesion in a challenged environment.

Strategic Change and Communications - Supply Chain

bioMérieux

Pharmaceuticals & Medical Technology

>10.000 team member

Supply Chain I France, USA, Asia
  • Led the change management and communication stream for a strategic transformation aimed at optimizing the US logistics and distribution network for reagent products
  • Developed change materials to align senior executives and key stakeholders around the transformation vision, impacts, and implementation priorities
  • Designed and deployed a global change and communication strategy to engage and prepare 500+ internal stakeholders and 6,000+ external customers for changes to logistics operations and services
  • Supported business and operational teams in preparing for new logistics flows, IT system changes, and the evolution of services delivered by third-party providers
  • Facilitated cross-functional collaboration between business, logistics, IT, and external partners to ensure organizational readiness for the launch
  • Supported the business teams in successfully preparing for and launching new warehouse operations, helping ensure continuity of service throughout the transformation.

Change & Communication Manager - Global ERP, CRM, Finance & IT Roll-out

bioMérieux

Pharmaceuticals & Medical Technology

>10.000 team member

Manufacturing New site Launch I China I 2021
  • Established the change, communication and training plan to support future users for the adoption of SAP and future IT tools for the launch of a new industrial site in China
  • As change member of a IT/Business PMO, I supported the preparation of the engagement strategy to onboard business users and effectively prepare them for the changes
  • Managed reporting towards leadership teams.
Finance Adoption Project – SAP FSCM | 2021
  • Developed an engagement and adoption approach to mobilize finance experts around the adoption and use of SAP FSCM modules
  • Designed coaching journeys and support modules in collaboration with Business Analysts, using business cases and real-life scenarios to illustrate how processes are managed in SAP FSCM.
Evaluation of an Online Coaching Solution for CRM | 2021
  • Supported business users in evaluating an online coaching solution designed to facilitate CRM adoption and strengthen proficiency in using the tool
  • Collected user feedback and assessed the solution’s relevance against business needs and CRM usage patterns.
Identity & Access Management Transformation | 2019–2020
  • Led the change-management, communication, and engagement strategy to support the global rollout of a new Identity & Access Management solution to 15,000 users worldwide
  • Developed and implemented the training and digital guidance strategy in seven languages.

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