Desktop Engineer, Onsite Engineer

Reference: Kritika Ramgandhu
Contact - 031 -5736200

* Quick ticket creation
* Managing initial escalation
* Escalating where necessary
* Understand urgency and impact
* Contact affected user for further information
* Assign tickets to relevant engineers
* Break-fix
* Password Management
* On-board new customers on Autotask
* Patch Management
* Routine computer maintenance
* Monitor computer performances

Reference: Terry Prigge
Contact: 031 - 5736200

* Answering the phone
* Quick ticket creation
* Managing initial expectation
* Escalating where necessary
* Understand urgency and impact
* Contact affected user for further informaion
* Assign tickets to relevant queues
* On - board new customers
* Maintain and create workflows and ticket routing
* Create and publish Dashboard
* Job scheduling for engineers
* Mentoring and teaching new staff on inhouse applications