02/10/2017 updated
CA
100 % available
Siebel Consultant; CRM Consultant
Santiago, Chile
Chile
Bachelor’s degree in Informatics, Rio de Janeiro Federal UniversityOracleSiebel Client ManagementSiebel Customer ServiceSiebel SalesSiebel Order EntrySiebel Product ManagementSiebel Pricing ManagementSiebel LoyaltySiebel CampaignsSiebel IntegrationSiebel EIMCustomer ExperienceSiebel MarketingTrainingCRMConsultingAnalysisSiebelSalesforce administratorOracle SiebelSiebel 8.1oracle rightnowOracle Service CloudSiebel EAI
- Professional career developed in the IT area, actuation in Consulting and Systems Analysis, with ability to communicate with different hierarchical levels. Multifunctional profile, developed in national and multinational big-size Consulting companies.
- Experience with clients of several industries: Telecommunications, Finance, Consumer Goods, Loyalty Programs, Pharmaceutical, Air Transportation, having acquired experience in contracts negotiation, implementation of application packages and tailor-made applications.
- Implementation, improvements and adjustments to the following processes: Client and Account Management, Customer Service, Sales, Order Entry, Product and Price Management, Loyalty, Marketing, Campaigns, integration and Social Platforms.
- Expertise in Oracle Siebel CRM implementations in several Latin America countries - El Salvador, Puerto Rico, Panama, Chile, Argentina, Mexico, Venezuela and Dominican Republic – and Oracle Cloud CRM/CX (Customer Experience) applications.
- International experience leading technical training and end-user training, conducting courses in Brazil and abroad, in countries like Argentina, Venezuela, Chile and Mexico.
- Competence in managing the Technical Education Area in Siebel Brazil.
- Experience in the full life-cycle of implementation projects, including expertise in requirements analysis, design, development and tests of applications and integrations.
Languages
EnglishFluentPortugueseNative speakerSpanishFluent