11/04/2026 updated
not available
info: not available until 01/04/2027
Senior / Lead UX Researcher | Mixed Methods • Service Design • AI-Assisted Research
Bischheim, France
Only remote
Master's Degree in Strategic DesignAbout me
I help teams turn complex research into clear product decisions and stronger service strategies. As a Senior / Lead UX Researcher, I combine mixed methods, service design, and AI-assisted research to make evidence actionable. Based in France, open to remote roles across Europe.
User Experience (UX)Usability TestingUser-Centered Design
My expertise combines UX Research, Mixed Methods, Service Design, and Product Strategy. I lead research from problem framing and study planning through analysis, synthesis, and recommendations, helping teams turn complex evidence into clear product and service decisions.
RESEARCH & ANALYSIS
I conduct qualitative interviews, usability testing, desk research, and quantitative analysis. I adapt methods to the question, project constraints, and decisions teams need to make. My experience includes iterative research across multiple squads, complex financial journeys, enterprise platforms, and consumer experiences. I connect findings to product and business implications, challenge assumptions, and help stakeholders identify priorities and next steps.
SERVICE DESIGN & PRODUCT THINKING
I map user journeys and service ecosystems, uncover friction across touchpoints, and translate research into opportunities, requirements, and recommendations. My background in UX design, information architecture, and product ownership helps me connect user needs with technical constraints and delivery. At iG, I co-defined roadmaps and backlogs, worked with Scrum teams, and contributed from product definition through development, QA, launch, and follow-up.
FACILITATION & STAKEHOLDER COLLABORATION
I plan and facilitate discovery workshops, align stakeholders around research questions, and communicate findings to product teams and executive audiences. My experience includes co-leading research programmes, coordinating studies across four squads, and facilitating workshops with multidisciplinary teams and senior leadership. I make complex findings accessible and useful for decision-making.
AI-ASSISTED RESEARCH & QUALITY
I use AI-assisted analysis, synthetic users, and AI agents to accelerate appropriate parts of research while retaining human judgment. I combine these approaches with human research, raw-data validation, and methodological review. In specific projects, AI-assisted workflows reduced analysis time by approximately 40%. I work within confidentiality requirements and restrictions on tools and data use.
PROFESSIONAL EXPERIENCE
My work spans banking, credit, insurance, healthcare, publishing, and digital platforms, including projects for Itaú, Santander, Porto Seguro, TransUnion/Crivo, Skeelo, and iG. I bring experience in consulting, in-house teams, and freelance delivery, combining hands-on research with strategic guidance and collaboration across design, product, engineering, and business teams.
Experience
Professional experience10+ years
Freelancer since2014
Languages
EnglishFluentFrenchBasic knowledgePortugueseNative speakerSpanishNative speaker
Project history
My consulting work happens through a partnership with Try Consultoria, where I’m embedded in multidisciplinary teams. I lead research programs, coordinate workstreams, and work hands-on from discovery through validation, synthesis, and strategic recommendations.
Selected impact
- Led research at scale: coordinated four parallel research workstreams and delivered eight studies within four months, maintaining methodological consistency, quality, and stakeholder alignment.
- Turned evidence into executive decisions: research on a brand integration helped redirect the strategy toward a lower-risk path that preserved the equity of an established user community.
- Made complex services actionable: led the construction of an end-to-end Service Blueprint for a non-linear financial-service journey, mapping customer actions, channels, operational dependencies, and third-party actors.
- Improved research efficiency with AI: reduced desk-research time by ~50% and quantitative-analysis time by at least 30% in selected projects while keeping human validation against raw evidence.
- Accelerated design delivery: on the Alpe project, an iterative high-fidelity prototyping approach shortened the project timeline by 40%, enabling earlier usability testing and faster refinement cycles.
- Connected research to product strategy: translated findings from a digital-reading ecosystem into product prioritization around Awareness, Retention, and Engagement.
Developed customized agile methodology, defined team structures and workflows, mentored product teams and designers in agile methodologies.
Led UX and agile process optimization for a digital media company, developed tailored agile methodologies, facilitated inter-departmental communication.
Certificates
Certified Scrum Master & Product Owner
AdaptWorks2011