Certified Agile Scrum Master Product Owner | International IT Project Manager for Digitalisation

About me:
I relocated from Germany to Sweden in summer 2021 and offer IT project management and IT consulting in Sweden & Norway and internationally remote. Focus on digitalisation and agile software development projects, see list.
You are interested in a cooperation or you are planning a new IT project?  Contact me in case of any questions.
I am very versatile in familiarising myself with new system environments.
Rates also on agreement.

Scope, skills & industries
Industries

• International aviation, hospitality, tourism and research industries
• Strong experiences in the international aviation and hospitality industry including comprehensive digitalisation & e-commerce projects
  • e.g. the integration of PSS systems and IBEs & conception, revenue management system development project lead, data analysis projects
• Lead of international & intercultural IT projects like
  • company-wide software digitization and hardware infrastructure developments
• Previous lead of IT project teams in
  • Germany (on site, remote), USA (on site), UK (on site), Turkey (on site)
  • India (remote), China (remote), Israel (remote)
  • As team leader of the ecommerce department at Germania
• Topics:
  • Ecommerce, digitalisation, software development lead, hardware development lead, one system strategies, development of innovative new systems, IBE, web site / CMS and shop development lead

Locations

• Throughout Sweden, e.g. from Gothenburg, Värmland to Stockholm / Kista > Please contact me for further request.
• Norway on request possible
• Remote internationally (well experienced)
• Other Europe countries on request

Software projects & digitalisation

• Wide experienced in:
  • Digitalisation projects, aviation and accomodation systems, personalization systems, PSS systems, IBE, SEO strategy conception, company-wide web design projects, affiliate and ancillary / marketing conceptions, integration lead of third party / API systems, payment provider and compliance rules, innovative solution development
• Lead and conception of several system digitalisation projects like
  • Service cloud provider integration, email management, revenue management development lead, booking processes (aviation, hotels), IBE systems, web shop integrations and optimisation, ERP, data analysis, HR systems and other

Hardware infrastructure projects

• Lead of RDS / VDI, Wi-Fi & Kiosk implementation projects (accommodation)
• Lead of hardware developments (e.g. remote lead with teams in China and Denmark)
• Testing and error analysis and conception as part of the rollout

IT Project tools and processes

• Familiar with Confluence, JIRA, MS Project and other project tools
• Kanban, Lean, SAFe experienced
• Python basics
• Web systems:
  • Wordpress & plugins
  • Payment and system provider integrations
  • Shop systems and many other
  • SEO experienced

Experience & certificates

• IT project experience: more than 12 years lead of software development & hardware projects
• Certified Agile SCRUM Master and Agile SCRUM Product Owner
• IPMA certified (ICB Version 3.0)
• Knowledge in the XRD research industry (x-ray diffraction analysis) at the research manufacturer / related
• Part studies in solid state physics, energy process engineering & examined chemical technician (medical industry: adhesives and solvents)
• Last job position as Senior Manager Product Development: lead of software & hardware infrastructure developments (international hospitality)

Soft skills

• Quick lateral thinking, smart problem solver, agile & very innovative
• Former team leader ecommerce (aviation) and lead of IT project teams
• Participation in professional management and leadership seminars
• System provider contract negotiations in partnership with procurement and legal departments
• Rollout and cutover conceptions (aviation, hospitality)
• Financial responsibility of the projects
• Held training courses and workshops as employee and for customers (Scrum, IT systems, SEO, marketing)

IT PROJECT EXPERIENCES & LEADS

11/2021-05/2022
Self-employed (Sweden): remote IT Project Management & consulting for a new German tourist airline

• Managing and steering of the commercial area & PSS:
  • Lead and integration of the PSS (passenger service system) for the commercial team
  • Lead of  integration of different payment provider and testing
  • Conception and design lead of the IBE, website, and the SEO structure
  • Steering of the IT system provider (PSS, IBE, website) and the design agency
  • System tests, error analysis support and general IT system conceptions

2019-2021
Deutsche Hospitality / Huazhu (China) - Steigenberger Hotels AG, Frankfurt/Main (>1.600 employees)
SENIOR MANAGER PRODUCT DEVELOPMENT: lead of software & hardware developments

• IT project management for the development of a hotel check-in / checkout kiosk solution and integration with Chinese and US teams including budget control, and rollout.
• IT project management for the development (software and hardware) and rollout (including system tests and analysis) of a captive portal Wi-Fi project in 11 hotels - involving teams in China and the USA
• Project management and conception of a VDI and RDS system (Virtual Desktop Instances / Remote Desktop Services) for all Steigenberger and Intercity Hotels
• Provided system and ecommerce support for the conception of a new CMS Hub
• Provided and held internal SCRUM training workshops
• Provided project support to HR IT projects

2017-2019
Germania Fluggesellschaft mbH (Airline), Berlin, Germany (operational termination due to insolvency of Germania)
TEAM LEADER of the E-COMMERCE DEPARTMENT (5 employees)

• I managed responsibility for single seat sales, digitisation of booking processes, customer journey, related IT project management and the revenue of the E-Commerce department
• Sales responsibility for the areas Internet Booking Engine (IBE); OTAs, GSAs and system partner of XML / technical HUBs; ancillary sales and affiliate marketing
• Contributed to the strategy development for the continuous further development of the e-commerce channels to increase the revenue.
• Managed the measures conceptual design to reduce distribution costs and optimised processes in E-Commerce
• Initiated the conception and introduction of analysis and sales tools
• Lead of the optimisation and further development of the customer journey and user experience

Germania Fluggesellschaft mbH (Airline), Berlin, Germany
IT PROJECT MANAGER for SALES & MARKETING

• Company-wide IT project lead of the integration of a new comprehensive Revenue Management System (Midgard) and cutover steering
• Company-wide digitisation & IT projects with implementation, pitch procedures, requirement workshops and training, escalation- and change management, ROI calculations
• Coordination of international external aviation IT service providers and systems
• Lead of the Oracle Service Cloud integration and digitalisation, including a new email management system, for the internal call center and ecommerce department incl. trainings. Steering of the cutover.
• Lead of the pre- & post departure communication digitisation. Conception of a personalized customer communication system in cooperation with a provider in UK
• On own initiative: initiated and concepted the digitisation of the group booking processes
• Provided UX and technical support for the Germania holidays travel portal

2015-2017
SunExpress (subsidiary of Lufthansa & Turkish Airlines), Frankfurt a.M.
SEO & PERSONALIZATION SPECIALIST (IT PROJECTS)

• Responsible for all SEO measures and conception strategies for website & IBE as well as digitalisation of the web system
• Website: international project management for the website re-creation
• TrustedShops: integration lead of the TrustedShops seal as first airline
• Provided personalisation system: integration of Oracle Maxymiser data analysis
• Contributed UX systems: IBE / Website interface conception
• Lead the integration of a new IBE SEO tool with a system provider at Miami & in Miami
• Coordinated international IT project teams in Turkey, India, USA, UK

previously self-employed activity: web design & e-commerce agency

• Implementation of web design projects; web shop creation projects; CMS integrations (Wordpress, Joomla & other)
• Topics: SEO, marketing, e-commerce incl. workshops
• Web system IT support and consulting