10/11/2026 updated
100 % available
Certified ServiceNow Developer & Technical Consultant | ITSM | ITOM | CMDB | Integration Specialist
Lahore, Pakistan
Only remote
Bachelors in Software EngineeringAbout me
I know ServiceNow by heart, I specialize in what I do, and I do everything within ServiceNow space according to the best practices and in an absolute professional manner.
AI AgentsServiceNow Security OperationsJavaScriptServiceNow Application EngineServiceNow IT Operations ManagementServiceNow HR Service DeliveryServiceNow Customer Service ManagementServicenow
ServiceNow Development & Administration
Over 5 years of experience delivering enterprise-grade ServiceNow solutions across ITSM, ITOM, ITAM, CMDB, HRSD, CSM, ITBM, FSM, and GRC/IRM modules. End-to-end implementations, platform upgrades, and full lifecycle development improving operational efficiency and SLA compliance.
Workflow Automation & Scripting
Expertise in workflow automation using JavaScript, Glide API, Flow Designer, and Script Includes. Automation of incident, problem, change, request, and service catalog management processes, as well as cloud orchestration workflows using AWS Lambda, S3, and API Gateway.
Integrations & APIs
Extensive experience with REST, SOAP, LDAP, SSO, OAuth, MID Server, IntegrationHub, Salesforce, SCCM, Splunk, Jira, Telephony, Email, AWS, and Azure integrations. Integration of Microsoft 365, Azure AD, and Google Cloud Console APIs for seamless authentication and data exchange.
CMDB Optimization & Discovery
CMDB audits, reconciliation, CI mapping, and SLA performance monitoring ensuring high CMDB accuracy. Configuration of Discovery and Service Mapping to maintain CI accuracy and ITIL compliance.
Cloud & DevOps
Hands-on experience with AWS (Lambda, S3, API Gateway, CloudWatch), Azure, Kubernetes, Jenkins, and GitHub CI/CD. Participation in Agile sprints, CI/CD pipelines, and DevSecOps initiatives.
Analytics & Reporting
Design of Performance Analytics dashboards, SLA metrics, and KPI reporting for leadership and risk management teams. Creation of CMDB Health Reports and custom reporting solutions.
Security & Compliance
Design and enforcement of ACLs, RBAC, and security policies for secure data access. Collaboration with compliance, risk, and security teams to implement dashboards and workflows for GRC/IRM processes.
Frameworks & Processes
Strong knowledge of ITIL v4, Agile/Scrum, SAFe, SDLC, and CAB/Change Management. Conveyance of best ITSM and ITIL practices to stakeholders and mentoring of teams.
Scripting Languages & Frontend
Proficiency in JavaScript, Glide API, HTML5, CSS3, XML, JSON, Jelly, AngularJS, AJAX, Bootstrap, and PowerShell for building self-service portals, knowledge bases, and backend logic.
Over 5 years of experience delivering enterprise-grade ServiceNow solutions across ITSM, ITOM, ITAM, CMDB, HRSD, CSM, ITBM, FSM, and GRC/IRM modules. End-to-end implementations, platform upgrades, and full lifecycle development improving operational efficiency and SLA compliance.
Workflow Automation & Scripting
Expertise in workflow automation using JavaScript, Glide API, Flow Designer, and Script Includes. Automation of incident, problem, change, request, and service catalog management processes, as well as cloud orchestration workflows using AWS Lambda, S3, and API Gateway.
Integrations & APIs
Extensive experience with REST, SOAP, LDAP, SSO, OAuth, MID Server, IntegrationHub, Salesforce, SCCM, Splunk, Jira, Telephony, Email, AWS, and Azure integrations. Integration of Microsoft 365, Azure AD, and Google Cloud Console APIs for seamless authentication and data exchange.
CMDB Optimization & Discovery
CMDB audits, reconciliation, CI mapping, and SLA performance monitoring ensuring high CMDB accuracy. Configuration of Discovery and Service Mapping to maintain CI accuracy and ITIL compliance.
Cloud & DevOps
Hands-on experience with AWS (Lambda, S3, API Gateway, CloudWatch), Azure, Kubernetes, Jenkins, and GitHub CI/CD. Participation in Agile sprints, CI/CD pipelines, and DevSecOps initiatives.
Analytics & Reporting
Design of Performance Analytics dashboards, SLA metrics, and KPI reporting for leadership and risk management teams. Creation of CMDB Health Reports and custom reporting solutions.
Security & Compliance
Design and enforcement of ACLs, RBAC, and security policies for secure data access. Collaboration with compliance, risk, and security teams to implement dashboards and workflows for GRC/IRM processes.
Frameworks & Processes
Strong knowledge of ITIL v4, Agile/Scrum, SAFe, SDLC, and CAB/Change Management. Conveyance of best ITSM and ITIL practices to stakeholders and mentoring of teams.
Scripting Languages & Frontend
Proficiency in JavaScript, Glide API, HTML5, CSS3, XML, JSON, Jelly, AngularJS, AJAX, Bootstrap, and PowerShell for building self-service portals, knowledge bases, and backend logic.
Experience
Professional experience5 - 10 years
Freelancer since2020
Languages
EnglishNative speaker
Project history
Performed ServiceNow Technical Lead duties leading offshore and onshore teams in New Jersey and India. Worked on SAP and Ariba Integration with ServiceNow ITSM and Source-to-Pay. Led upgradation activities to Xanadu Version. Administered and enhanced ITSM, HRSD, Service Catalog, ITAM, CSM, CMDB, Discovery, and ITOM modules. Developed cloud orchestration workflows for automated provisioning. Implemented Virtual Agent chatbots, conducted CMDB audits, integrated ServiceNow with LDAP, SSO, Salesforce, SCCM, and Splunk. Designed ACLs, RBAC, and security policies. Worked on SLA configurations, HR Services mapping, ESC and Service Portal Taxonomies, and Source to procurement workspace from SPO module.
Part of development team responsible for implementing Service Portal and Service Catalog. Implemented a deep learning BERT model to calculate urgency and impact of incidents based on over 1 million incidents. Implemented multi SSO configuration with Azure Directory. Created Knowledge articles, worked on dashboards, Customer Service Management, GRC/IRM workflows, ITSM mobile application, customized mobile functions, UI styles, UI policies, and integrated REST for automated inbound email actions. Participated in Agile ceremonies and sprint planning.
Developed scalable ServiceNow solutions across ITSM and custom applications. Led development and deployment of 4 custom scoped applications. Built backend logic using Server-side JavaScript (Glide), Flow Designer, and Script Includes for 12 applications. Implemented data processing automation using ML algorithms and ServiceNow Predictive Intelligence. Integrated Microsoft 365 and Azure AD with ServiceNow. Configured Discovery and Service Mapping. Designed Performance Analytics dashboards and KPI reporting. Coordinated platform upgrades from Orlando to Paris. Developed self-service portals and knowledge bases using AngularJS, Bootstrap, and Jelly. Automated workflows for incident, problem, change, request, and service catalog management.