03/11/2025 updated
CR
partially available
info: Available evenings and weekends
IT Professional Transitioning to Information Technology Industry
Meridianville, USA
Only remote
Bachelor of Science in Cybersecurity and Information AssuranceHTMLActive DirectoryMacintosh ComputersApple IOSApple Mac SystemsCascading Style Sheets (CSS)Servicio al ClienteComplianceComputer SecurityComputer ProgrammingData IntegrityLinuxMobile Device ManagementEncompassInformation Technology Infrastructure Libraries (ITIL)
Information Technology Competencies
Proficiency in Windows, macOS, iOS, and exposure to Linux. Experience with Microsoft 365, Pages/Keynote/Numbers/Mail, WireShark, Nmap, and Active Directory.
Programming and Web Technologies
Knowledge of HTML, CSS, and learning SQL. Ability to work with various software and systems in IT environments.
IT Security and Networking
Multiple CompTIA certifications including Security+, Network+, CIOS, CSIS, A+, and Project+. ITIL v4 Foundations and ISC2 Associate certifications.
Customer Service and Support
Experience in providing top-tier support to customers, troubleshooting hardware and software issues, and delivering personalized solutions.
System Administration
Proficiency in managing user accounts, permissions, and access to company systems and applications such as Google Workspace and Encompass.
IT Security Implementation
Implementation of IT security regulations, ensuring data integrity, and compliance with industry practices and federal regulations.
Mobile Device Management
Implementation of Mobile Device Management in enterprise networks, specifically with Apple iPhones, iPads, and Macs.
Proficiency in Windows, macOS, iOS, and exposure to Linux. Experience with Microsoft 365, Pages/Keynote/Numbers/Mail, WireShark, Nmap, and Active Directory.
Programming and Web Technologies
Knowledge of HTML, CSS, and learning SQL. Ability to work with various software and systems in IT environments.
IT Security and Networking
Multiple CompTIA certifications including Security+, Network+, CIOS, CSIS, A+, and Project+. ITIL v4 Foundations and ISC2 Associate certifications.
Customer Service and Support
Experience in providing top-tier support to customers, troubleshooting hardware and software issues, and delivering personalized solutions.
System Administration
Proficiency in managing user accounts, permissions, and access to company systems and applications such as Google Workspace and Encompass.
IT Security Implementation
Implementation of IT security regulations, ensuring data integrity, and compliance with industry practices and federal regulations.
Mobile Device Management
Implementation of Mobile Device Management in enterprise networks, specifically with Apple iPhones, iPads, and Macs.
Experience
Professional experience5 - 10 years
Freelancer since2023
Languages
EnglishNative speakerSpanishBasic knowledge
Project history
Providing IT support for the Public Safety Department, managing user accounts, implementing security measures, and improving IT processes.
Provided customer service for vehicle sales, maintained compliance, and assisted with vehicle infotainment systems.
Provided personalized solutions and top-tier support for Apple products, troubleshooting issues and recommending solutions.
Certificates
Security+
CompTIA2024
Network+
CompTIA2024
A+
CompTIA2023
Foundations
ITIL2022
Project+
CompTIA2022