07/27/2025 updated

CN
100 % available

Digital Product Manager with 10+ Years Experience in Africa and Europe

Ohio, USA
Worldwide
Master in Tech & Public Policy
Ohio, USA
Worldwide
Master in Tech & Public Policy

Profile attachments

Chris Ndungu_Resume_Digital Product Manager.pdf

Training DataAdobe Experience ManagerGoogle AdWordsArtificial IntelligenceData AnalysisAudience AnalysisOnline AdvertisingCustomer Relationship ManagementDigital MarketingWeb DevelopmentWeb PortalsMobile Application SoftwareKnowledge BasesLiveChatMachine LearningProduct ManagementFirstspiritWordPressRevenue GrowthChatbotsArtificial Intelligence Markup Language (AIML)Monetization
Digital Product Management
Extensive experience in digital product management across Africa and Europe, including development of multichannel chatbots and NLP knowledge bases.

Machine Learning and AI
Expertise in implementing machine learning solutions for various applications, including agronomic training data and personalized content delivery.

Digital Marketing and Analytics
Proficiency in digital marketing strategies, audience insights, and analytics tools for content optimization and revenue growth.

CRM and Customer Outreach
Implementation of CRM systems and chatbot knowledge bases for improved customer outreach and engagement.

Web Development
Experience in developing web portals using Adobe Experience Manager and FirstSpirit for achieving commercial targets.

Mobile App Development
Coordination of mobile app launches for specialized purposes such as crop pest scouting using satellite imagery.

Data Analysis
Utilization of data analysis for audience insights, monetization strategies, and performance tracking in digital advertising.
 

Experience

Professional experience10+ years
Freelancer since2013

Languages

EnglishNative speaker

Project history

Digital Approach Manager, East and Southern Africa

BASF
Coordinating machine learning projects, mobile app launches, and implementing web portals and chatbots for commercial success and internal training.

Brand Manager, Digital, East Africa

Nation Media Group
Designed SMS logic for lottery, introduced machine-learning for personalized content, and provided digital audience insights for monetization and advertising strategies.

Assistant Marketing Manager, Digital

Britam Group
Led digital transformation projects, managed marketing across African countries, and launched successful insurance subscription campaigns.

Sales Account Manager

Capital Group Ltd
Led digital marketing initiatives, managed advertising for revenue growth, and established video-streaming for corporate events.

Customer Experience Agent

Safaricom
Supported mobile money services nationwide and contributed to content localization for rural mobile services uptake.

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