06/27/2025 updated
100 % available
Technical Lead & IT Support Engineer with Network Security Expertise
Nairobi, Kenya
Worldwide
Bachelor of Science (Computer Security and Forensics)Active DirectoryTechnical SupportCloud StorageData CentersData SystemLinuxElectrical SwitchgearInfrastructure ManagementNetwork SecurityMaintenanceNetwork Configuration and Change ManagementSecurity ManagingSoftware EngineeringSQL DatabasesVirtualization
Network Security
Network configuration and security implementation with expertise in firewall setup, cybersecurity solutions, and safeguarding client infrastructure.
IT Support & System Administration
Technical support delivery across various platforms including Windows & Linux systems, Office 365, and Active Directory management.
Virtualization & Cloud Storage
Implementation of VMware virtualization solutions and cloud storage administration for optimal system performance.
Database Management
SQL database configuration and management skills for maintaining data systems.
Hardware & Software Troubleshooting
Diagnosis and resolution of technical issues in both hardware and software environments.
WiMAX Network Configuration
Installation and maintenance of WiMAX networks, access points, routers, and switches.
Data Center Operations
Server setup, software installation, and ongoing maintenance to ensure optimal performance.
Network configuration and security implementation with expertise in firewall setup, cybersecurity solutions, and safeguarding client infrastructure.
IT Support & System Administration
Technical support delivery across various platforms including Windows & Linux systems, Office 365, and Active Directory management.
Virtualization & Cloud Storage
Implementation of VMware virtualization solutions and cloud storage administration for optimal system performance.
Database Management
SQL database configuration and management skills for maintaining data systems.
Hardware & Software Troubleshooting
Diagnosis and resolution of technical issues in both hardware and software environments.
WiMAX Network Configuration
Installation and maintenance of WiMAX networks, access points, routers, and switches.
Data Center Operations
Server setup, software installation, and ongoing maintenance to ensure optimal performance.
Experience
Professional experience5 - 10 years
Freelancer since2020
Languages
EnglishFluent
Project history
Lead the technical department in delivering robust IT solutions, including the installation and maintenance of advanced security systems to safeguard client infrastructure. Manage the setup and maintenance of computer and network systems to ensure reliability and high performance. Provide comprehensive day-to-day IT support to clients across Kenya, with a primary focus on the Nairobi region.
Delivered exceptional customer support, addressing inquiries and resolving issues to enhance client satisfaction. Performed accurate and timely transcription services, ensuring high-quality output for various projects. Demonstrated strong leadership skills by managing teams, coordinating workflows, and fostering a collaborative environment.
Assisted with the installation, configuration, and maintenance of WiMAX networks, access points, routers, and switches. Supported data center operations, including server setup, software installation, and ongoing maintenance. Gained hands-on experience in cybersecurity by installing, configuring, and maintaining firewalls.