SAP SD/Q2C Expert
Hitachi
(Energy, water and environment, 1000-5000 employees)
Skills
I have over 10 years of IT expertise, with 8 years specializing in SAP systems. My experience in SAP SD includes integration with other modules. I have successfully executed full lifecycle implementations, rollouts, and upgrades across various industries including healthcare, food, agribusiness, retail, utilities, and manufacturing.
I have a proven track record of optimizing business processes and enhancing operational efficiency. My recent projects include SAP S/4HANA implementations, participating in the UAT phase, managing data migration, and cutover and providing post-go-live support for renowned clients such as Hitachi Energy and ABB. I excel in technical and functional aspects, ensuring seamless integration and user satisfaction.
My strong communication skills and client-focused approach enable me to understand and address complex business requirements effectively. I am committed to delivering high-quality solutions that drive significant business benefits and support organizational growth.
I have a proven track record of optimizing business processes and enhancing operational efficiency. My recent projects include SAP S/4HANA implementations, participating in the UAT phase, managing data migration, and cutover and providing post-go-live support for renowned clients such as Hitachi Energy and ABB. I excel in technical and functional aspects, ensuring seamless integration and user satisfaction.
My strong communication skills and client-focused approach enable me to understand and address complex business requirements effectively. I am committed to delivering high-quality solutions that drive significant business benefits and support organizational growth.
Project history
01/2024
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06/2024
- Advised business units and integrated learnings from previous phases into local design, leveraging expertise in SAP Sales & Distribution (SD) and Quote-to-cash (Q2C) processes.
- Collaborated with business users to address follow-up actions based on site complexity assessments, ensuring effective communication with senior leadership.
- Supported legacy system interrogation to mitigate late technical requirements discovery risks, utilizing skills in S/4HANA transformations and data migration.
- Assisted in data cleansing, preparation, mock conversion rules confirmation, and data migration validation, applying experience in sales order migration and data management.
- Led local business project activities, including UAT testing, training delivery, roles and authorization localization, cutover preparation and execution, go-live, and hyper-care.
- Provided extended dedicated hyper-care post official hyper-care closure, ensuring smooth transition and support for end-users.
- Worked closely with deployment, build, and data migration teams, demonstrating strong cross-functional collaboration skills.
- Maintained effective communication with senior leadership and international teams, facilitating seamless project execution.
- Applied SAP SD functional and technical implementation experience, particularly in Sales Order Migration and various SD scenarios (MTS, MTO, Consignment process, Third-party process, Credit and Debit, and Returns).
- Managed Availability Check, Logistic Execution, Billing process, Intercompany and Intracompany scenarios, and Credit Management/FSCM credit control,bin-depth SAP SD knowledge.
- Utilized knowledge of the end-to-end project cycle and methodology to drive successful project execution.
05/2023
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09/2023
SAP OTC/SD/LE Consultant
ABB
(Industry and mechanical engineering, 1000-5000 employees)
- Assisted end users on-site with inquiries, incidents, and problems related to SAP Procure to Pay and Demand to Build processes.
- Took ownership of problems, ensuring their resolution from start to finish.
- Provided immediate on-the-spot solutions, leveraging deep SAP knowledge and expertise.
- Followed up with users, keeping them informed of problem status until resolution.
- Verified problem resolution before closing cases, conducting thorough testing and validation.
- Escalated problems as needed, engaging appropriate resources for timely resolution.
- Recorded incidents in the Panaya system for accurate tracking and documentation.
- Collaborated with the Hypercare Command Center and NAMT Hypercare resources to escalate and resolve complex issues.
- Provided advanced problem resolution for escalated Level 1 problems.
- Analyzed problems to determine the functional area affected and provided detailed analysis.
- Utilized extensive SAP experience with expertise in logistics and distribution, plant warehouse management, and material management.
01/2022
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05/2023
SAP Business System Analyst
Urban Barn Canada
(Consumer goods and retail, 50-250 employees)
Monitoring technical issues and triaging incidents and resolving SAP SD-OTC, MM-related Level 1 and 2 incidents submitted to the IT Parian Support Ticketing system for Urban Barn.
Coordinate the escalation of incidents with 3rd party vendors(s) who provide levels 2 and 3, where required.
Ensure that all stakeholders are kept advised of the status of incident resolution and enhancement requests as per service level agreements (SLA).
Participate in cross-functional teams involved in issue resolution often involving 3rd party vendors and in-house expertise; ensure that the solution is captured, documented, and communicated to the customers.
Ensure that documentation and communication elements are maintained and meet the appropriate policy and corporate standards.
Contribute to developing and implementing call reduction strategies and incident management to reduce or eliminate incidents recurrence.
Ensure escalation of high-priority incidents to appropriate management and technical partners while managing communication with the relative incident and customer teams.
Ensure that the appropriate level of testing is performed: Manage the customer acceptance and sign-off process to ensure a quality approach to issue resolution.
Respond to support inquiries that cannot be managed by the business SMEs of the business functions.
Maintain & Develop documentation on workflow system processes including process mapping & SOPs which include the SAP system design and interaction with joined systems, training, enhancements, and improvements.
Build and maintain productive internal/external relationships both within and outside of the organization.
Participate in the SAP Council Team meetings and drive the adoption of SAP best practices in collaboration with the Subject Matter Experts (SMEs) in the SAP Council.
Other duties as assigned by the manager.
Coordinate the escalation of incidents with 3rd party vendors(s) who provide levels 2 and 3, where required.
Ensure that all stakeholders are kept advised of the status of incident resolution and enhancement requests as per service level agreements (SLA).
Participate in cross-functional teams involved in issue resolution often involving 3rd party vendors and in-house expertise; ensure that the solution is captured, documented, and communicated to the customers.
Ensure that documentation and communication elements are maintained and meet the appropriate policy and corporate standards.
Contribute to developing and implementing call reduction strategies and incident management to reduce or eliminate incidents recurrence.
Ensure escalation of high-priority incidents to appropriate management and technical partners while managing communication with the relative incident and customer teams.
Ensure that the appropriate level of testing is performed: Manage the customer acceptance and sign-off process to ensure a quality approach to issue resolution.
Respond to support inquiries that cannot be managed by the business SMEs of the business functions.
Maintain & Develop documentation on workflow system processes including process mapping & SOPs which include the SAP system design and interaction with joined systems, training, enhancements, and improvements.
Build and maintain productive internal/external relationships both within and outside of the organization.
Participate in the SAP Council Team meetings and drive the adoption of SAP best practices in collaboration with the Subject Matter Experts (SMEs) in the SAP Council.
Other duties as assigned by the manager.
02/2017
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10/2018
SAP SD System Analyst
United Phosphorus
(Other, >10.000 employees)
Provided SAP SD-OTC, and functional system enhancements and implement new projects for users with excellence and passion. Tasks include Monitoring and supporting other systems that communicate with SAP, accessing the Windows server to restart services, checking the processing logs and running the SQL database for analysis; pricing, and debugging; Collaborate with the Functional and ABAP consulting team, leads and/or supports testing efforts; Regression Test; Project Documentation ensuring appropriate requirements coverage; validates test scenarios with the information gathering and develops required Test Scripts; Acts as a subject strategy during systems analysis and delivery of Business Requirement training providing support to the Training and Team lead responsible for actual course delivery; Ensures issues are identified, tracked, reported on and delivered promptly; Project management, project estimation, project coordination, project documentation and contract management; Performed projects using best practices systems development lifecycle,- ASAP.
02/2015
-
07/2015
SAP SD Consultant
Wipro Technologies
(Internet and Information Technology, >10.000 employees)
As SAP SD-OTC Consultant, I was assigned to deliver an enhancement project specifically to solve an existent problem with a business process, which was a logic error in the sales process.
Translate Business Requirements to functional and/or technical design and work together with the systems development team.
Performed tests for new developments to validate and deliver for the end-users.
Perform functional documentation, Regression Tests, and training guide.
Assists in the enforcement of project deadlines and schedules.
Reporting, supporting, and assisting the SAP consultants from other modules, developers, project managers and stakeholder management.
08/2014
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12/2014
SAP SD Functional Consultant
Votorantin
(Energy, water and environment, >10.000 employees)
Responsible for the Rollout project as SAP SD/GRC (IMG) for the Cement Company and Energy Company. Activities included: SAP SD (IMG) configuration, GRC configuration for Brazil Nota Fiscal, z’s developments, project documentation, unit and Regression Test and post-go-live support.
03/2014
-
06/2014
SAP SD Functional Consultant
Abbott Laboratories
(Pharmaceuticals and medical technology, 1000-5000 employees)
The project of the upgrade of SAP ECC 4.6 to SAP ECC 6.0 is responsible for the SAP SD-OTC tasks; Elaborate functional documentation, analytics, unit and integration tests documentation; Manual Testing; validation of the new process and new functionalities; Regression Test and update the project status; Manage data entry in excel files to load the data through LSMS tool in the SAP systems; Support the end-user with the new process and SAP SD functionalities, and transactions code.
06/2012
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10/2013
SAP SD Functional Consultant
Kraft Foods
(Consumer goods and retail, >10.000 employees)
Project of Support for Kraft Foods Company users; Provide SAP SD-OTC Support and also the automation with other modules (WM/LE/FICO); Brazil taxation, OTC processes, and identified gaps to develop new enhancements; Support other countries such as Mexico, Porto Rico, Costa Rica and Guatemala; Performed support to the interfaces B2B – PI/XI – Control-M; Assist the project team environment for changes requests, enhancements and new reports development; Identified gaps between the OTC process, propose business solutions and best system performances routines; Control the incidents through a ticket system according to the SLA, managed ticket status, and provided prompt support over the phone or in-person.
07/2010
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06/2012
SAP Programmer
Accenture
(Internet and Information Technology, >10.000 employees)
Provide SAP SD support tier 1 and tier 2 to the end-user for 2 major clients; Resolution of SAP SD incident tickets, identification of root cause analysis of incidents, change requests scoping and release management; Translate SAP OTC Business Requirements to functional and/or technical specification and work together with the development team; Developed and executed activities related to end-to-end Project Management, including project plans and estimates, scoping and requirements through implementation and deployment.
Local Availability
Open to travel worldwide
- Remote Worldwide
- Hybrid-only in Canada
Other
I am looking for a new opportunity.
