10/22/2026 updated
100 % available
CRM & Business AI Automation | Salesforce, HubSpot, Power Platform, M365
Trogir, Croatia
Only remote
BSc Computing & ITAbout me
I help businesses organise their CRM and automate workflows: lead tracking, follow-ups, approvals, and reporting. Salesforce, HubSpot, Dynamics 365, Power Automate, Microsoft 365 and Google Workspace. BSc Computing & IT, 20 years in operations. Ongoing automation support.
Google ApplicationsPython (Programming Language)Microsoft Business IntelligenceOffice AutomationProfessional Services AutomationWorkflowsMicrosoft Power AutomateSalesforce Commerce Cloud
Automation and agentic AI
I built the processes that a team repeats every week so they run on their own. Enquiries into the CRM without anyone retyping them, approvals that route themselves and email the decision back, documents generated from form data, reports that arrive instead of being built. Power Automate, Power Apps, Copilot Studio, Microsoft Lists, Google Apps Script, AppSheet, Salesforce Flow, and HubSpot Workflows. I test against the cases where a process fails, not only the path where everything works. One onboarding flow I built kept failing on its second run because the user had already been removed. I rebuilt it to handle that state cleanly.
CRM and sales process
Connecting the work that happens before and after the CRM. Lead intake from web forms, booking and charter workflows, pipeline dashboards, follow-up alerts on enquiries nobody answered, and revenue reporting that matches what actually closed. Salesforce, Salesforce Flow, HubSpot, Dynamics 365.
Identity and access
Microsoft Entra ID and Microsoft 365 administration. User lifecycle, dynamic groups, role assignment, MFA, least-privilege group provisioning, access reviews, and joiner and leaver processes that grant access on day one and remove it the same day someone leaves, with a record that it happened.
Data analysis and reconciliation
Python and pandas for cleaning, reconciling, and analysing messy datasets, then reporting what the numbers actually say. Power BI, Looker Studio, Excel. Applied and medical statistics. Example: cleaned and reconciled 164 contractor invoices across 12 work orders from a seven-month shipyard period, and identified 11 duplicate payments plus three work orders that only looked over budget because of them.
Workspace and email infrastructure
Microsoft 365 and Google Workspace administration, organisational units, Admin Console, SharePoint environments, shared file structures, mailboxes, and file migration. Email authentication with SPF, DKIM, DMARC, and DNS records so mail reaches the inbox instead of spam.
Documentation and handover
Written runbooks and recorded walkthroughs so a team runs the system without me. I wrote and delivered a 71-page technical training manual for an internationally funded health programme, used by staff with no author in the room.
Where this comes from
Twenty years of operations before the technical work. Ten years on 60- to 110-metre superyachts, including two shipyard refit periods, personal assistant work for a private principal across homes, vessels, and travel, and ten years in healthcare. Environments where confidential data, accurate records, and processes that held up under pressure were the job, not a policy.
BSc Computing and IT with a cybersecurity specialisation, BSc Kinesiology.
Experience
Professional experience5 - 10 years
Freelancer since2026
Languages
EnglishFluentCroatianNative speaker
Project history
Aufbau und Dokumentation von Workspace- und Automatisierungssystemen in Microsoft 365, Power Platform und Google Workspace, verbunden mit Salesforce und HubSpot. Automatisierung von Zugriffs- und Workflow-Prozessen mit Power Automate und Power Apps fuer Benutzer-Onboarding, sicheres Off-Boarding, Least-Privilege-Gruppenbereitstellung und Zugriffsreviews. Jedes Projekt schliesst mit einem schriftlichen Runbook ab.
Abgleich von ueber 150 Kandidatenprofilen auf mehreren Plattformen, Korrektur von Duplikaten und Inkonsistenzen sowie Erstellung einer zuverlaessigen Shortlist. Entwicklung eines wiederholbaren Vergleichsworkflows zur Reduzierung manueller Pruefungen und Verbesserung der Nachvollziehbarkeit.
Koordination des digitalen Zugangs, gemeinsamer Dateien, AV/IT-Ausruestung an Bord und Lieferantenunterstuetzung fuer rotierende internationale Teams unter Schutz vertraulicher Informationen. Einfuehrung strukturierter Uebergaben, Inventare und Serviceaufzeichnungen. Dokumentation von Fehlern und Eskalation von Spezialreparaturen.