10/27/2025 updated
100 % available
Communications and Software Engineer
Amman, Jordan
Only remote
Bachelor's degree in communications and software engineeringAbout me
Communication and software engineering, with hands-on experience in Python and JavaScript, as well as CCNA. I also bring a solid foundation in customer service, including Microsoft Azure, which enhances my ability to deliver reliable, secure, and high-quality technical solutions.
AuditingTelecommunicationsISO 9000Business Process ImprovementCorrective and Preventive Action (CAPA)Performance ManagementOccupational Safety and HealthEnvironmental ManagementOptical Fiber CablingHazard IdentificationIncident ManagementInfrastructure ManagementQuality ManagementRisk AnalysisService Quality
Health, Safety & Environmental Management
Comprehensive expertise in HSE management, conducting risk assessments, and implementing incident prevention measures for high-risk work environments
Telecommunications Quality Assurance
Specialized knowledge in FTTH network installations, fiber network quality assurance, and technical auditing for telecommunications infrastructure
Technical Team Leadership
Proven ability to supervise field teams, ensure strict adherence to engineering and safety standards, and lead teams effectively
Installation Audits & Nonconformity Management
Experience in conducting field quality audits, installation inspections, and coordinating corrective action plans
Risk Assessment & Incident Management
Skills in workplace risk assessment, hazard identification, and recommending effective control measures
Process Optimization & Performance Monitoring
Ability to optimize processes, enhance service quality, and monitor technician performance metrics
Customer Issue Resolution
Experience in addressing customer quality issues, installation complaints, and coordinating swift resolutions
Quality Management Systems
Understanding of ISO 9001:2015 requirements and ability to design and implement effective quality management system solutions
Network Operations
Professional ability to understand, operate, maintain, and troubleshoot medium-sized networks
Experience
Professional experience0 - 5 years
Freelancer since2025
Languages
EnglishFluent
Project history
Oversee quality assurance for FTTH installations, inspecting for compliance with company standards and engineering specifications. Conduct field quality audits and installation inspections, identifying nonconformities and coordinating corrective action plans.
Monitored technician performance metrics, conducted performance reviews, and provided coaching to uphold quality and safety protocols. Addressed customer quality issues and installation complaints, coordinating swift resolutions.