11/05/2026 updated
100 % available
Content Operations & Project Coordination Professional
san jose, Costa Rica
Only remote
Fullstack front-end Dev Atlassian JiraContent ManagementContent Management FrameworkEspañolDocker ContainerPostmanEnglish StudiesPortugueseFront End Software DevelopmentTridion
Project Coordination & Agile Methodologies
Extensive experience coordinating projects in Agile environments, including Scrum facilitation, release management, capacity planning, and managing project dependencies across cross-functional teams.
Digital Content Publishing & Management
Hands-on expertise managing end-to-end content publishing workflows using Adobe Experience Manager (AEM), SDL Tridion, and GoPub, ensuring quality standards and SLA compliance across multiple global brands.
Stakeholder Management & Cross-functional Collaboration
Proven ability to coordinate and communicate with cross-functional teams including QA, Media, Development, and Business Stakeholders, facilitating operational reviews and stakeholder meetings.
Risk Management & Root Cause Analysis (RCA)
Identification of delivery risks, dependencies, and operational blockers, combined with driving continuous improvement initiatives through Root Cause Analysis to enhance workflow and operational stability.
SLA Compliance & Operational Excellence
Support of service operations while ensuring SLA compliance, including process documentation, training material creation, and analysis of operational exceptions to recommend efficiency improvements.
Jira & Project Lifecycle Management
Management of Jira workstreams throughout the full project lifecycle from intake through deployment, supporting workload planning and resource allocation as Pod Lead and Subject Matter Expert.
Content Quality Assurance
Performance of content quality assurance in staging and production environments, as well as conducting Quality Assurance reviews to improve moderation accuracy and consistency.
Front-End Web Technologies
Knowledge of HTML, CSS, and JavaScript, complemented by a Front End Web Developer certification from VLA Academy.
Networking & Technical Certifications
Technical background including Fiber Optic Networks Technical Specialty from Cenfotec and CCNA Exploration from Cisco Networking Academy.
Google Ads Measurement
Certification in Google Ads Measurement from Google, demonstrating knowledge of digital advertising analytics and measurement tools.
Extensive experience coordinating projects in Agile environments, including Scrum facilitation, release management, capacity planning, and managing project dependencies across cross-functional teams.
Digital Content Publishing & Management
Hands-on expertise managing end-to-end content publishing workflows using Adobe Experience Manager (AEM), SDL Tridion, and GoPub, ensuring quality standards and SLA compliance across multiple global brands.
Stakeholder Management & Cross-functional Collaboration
Proven ability to coordinate and communicate with cross-functional teams including QA, Media, Development, and Business Stakeholders, facilitating operational reviews and stakeholder meetings.
Risk Management & Root Cause Analysis (RCA)
Identification of delivery risks, dependencies, and operational blockers, combined with driving continuous improvement initiatives through Root Cause Analysis to enhance workflow and operational stability.
SLA Compliance & Operational Excellence
Support of service operations while ensuring SLA compliance, including process documentation, training material creation, and analysis of operational exceptions to recommend efficiency improvements.
Jira & Project Lifecycle Management
Management of Jira workstreams throughout the full project lifecycle from intake through deployment, supporting workload planning and resource allocation as Pod Lead and Subject Matter Expert.
Content Quality Assurance
Performance of content quality assurance in staging and production environments, as well as conducting Quality Assurance reviews to improve moderation accuracy and consistency.
Front-End Web Technologies
Knowledge of HTML, CSS, and JavaScript, complemented by a Front End Web Developer certification from VLA Academy.
Networking & Technical Certifications
Technical background including Fiber Optic Networks Technical Specialty from Cenfotec and CCNA Exploration from Cisco Networking Academy.
Google Ads Measurement
Certification in Google Ads Measurement from Google, demonstrating knowledge of digital advertising analytics and measurement tools.
Experience
Professional experience0 - 5 years
Freelancer since2025
Languages
EnglishGoodPortugueseGoodSpanishNative speaker
Project history
Managed end-to-end content publishing workflows across multiple Disney brands ensuring quality standards and SLA compliance. Coordinated cross-functional teams including QA, Media, Development, and Business Stakeholders. Created, maintained, validated, and published content using AEM, Tridion, and GoPub. Managed Jira workstreams throughout the project lifecycle from intake through deployment. Performed content quality assurance in staging and production environments. Identified delivery risks, dependencies, and operational blockers and communicated mitigation plans. Supported onboarding, knowledge management, and process documentation initiatives. Led workload planning and resource allocation as Pod Lead and SME. Facilitated scrum ceremonies, operational reviews, and stakeholder meetings. Drove workflow and process improvements through RCA initiatives.
Reviewed and moderated user-generated content in compliance with platform policies. Conducted Quality Assurance reviews to improve moderation accuracy and consistency. Escalated sensitive content cases requiring specialized review and risk assessment.
Supported service operations while ensuring SLA compliance. Created procedures, training materials, and process documentation. Analyzed operational exceptions and recommended efficiency improvements.