06/12/2025 updated
100 % available
IT Help Desk Technician II with Microsoft Azure and Network Administration Expertise
Seaside Park, USA
Worldwide
Associate's degree in Computer Science/Criminal JusticeActive DirectoryTechnical SupportAuthenticationsMicrosoft AzureCloud ComputingCompTIA Network+CompTIA Security+Computer SecurityHelp DeskVirtual Private Networks (VPN)IT Service ManagementNetwork SecurityManagement SystemsMicrosoft Security EssentialsNetwork Administration
Microsoft Azure Administration
Extensive knowledge of Microsoft Azure services with multiple certifications including AZ-104, AZ-700, and AZ-900, enabling implementation and management of cloud infrastructure solutions.
Network Administration
Comprehensive networking expertise with CompTIA Network+ certification and SonicWall Network Security Administrator credentials, supporting enterprise IT services including VPN/RDP remote access.
Technical Support & Troubleshooting
Advanced technical support capabilities for resolving complex hardware, software, and networking issues across various systems and platforms while ensuring minimal downtime.
Microsoft 365 Administration
MS-900 certified with experience supporting and maintaining Office 365 environments and related productivity tools.
Active Directory Management
Experience supporting and maintaining Active Directory services for enterprise user management and authentication.
IT Security
Security expertise with SC-900 certification in Microsoft Security, Compliance, and Identity Fundamentals, plus CompTIA Security+ certification.
Help Desk Operations
Proficient in ticket management systems like ConnectWise for tracking and prioritizing support requests efficiently.
Extensive knowledge of Microsoft Azure services with multiple certifications including AZ-104, AZ-700, and AZ-900, enabling implementation and management of cloud infrastructure solutions.
Network Administration
Comprehensive networking expertise with CompTIA Network+ certification and SonicWall Network Security Administrator credentials, supporting enterprise IT services including VPN/RDP remote access.
Technical Support & Troubleshooting
Advanced technical support capabilities for resolving complex hardware, software, and networking issues across various systems and platforms while ensuring minimal downtime.
Microsoft 365 Administration
MS-900 certified with experience supporting and maintaining Office 365 environments and related productivity tools.
Active Directory Management
Experience supporting and maintaining Active Directory services for enterprise user management and authentication.
IT Security
Security expertise with SC-900 certification in Microsoft Security, Compliance, and Identity Fundamentals, plus CompTIA Security+ certification.
Help Desk Operations
Proficient in ticket management systems like ConnectWise for tracking and prioritizing support requests efficiently.
Experience
Professional experience5 - 10 years
Freelancer since2019
Languages
EnglishNative speaker
Project history
Provide advanced technical support by resolving escalated issues from Level 1 technicians. Diagnose and troubleshoot complex hardware, software, and networking issues across various systems. Support Active Directory, Office 365, and remote access solutions. Collaborate with cross-functional teams to resolve high-impact incidents.
Performed complex diagnostics and effectively assisted customers with technology problems. Executed hardware and software related fixes. Created work orders for device repairs and coordinated repair schedules.
Greeted customers and diagnosed technology problems. Performed on-the-spot solutions and diagnostics. Utilized sales and technical experience to help customers make informed decisions about device purchases or repairs.