04/18/2026 updated
100 % available
Customer Care Professional with Salesforce and GDS Experience
San Salvador, El Salvador
Only remote
Modern languages degreeAbout me
I have developed strong skills in data entry, and I learned how to maintain accurate records while providing excellent customer service. I believed that my strengths in delegating tasks appropriately while keeping close attention to details ensured the correct handling of each case
Amadeus CRSCase ManagementSabre (Computer System)
SABRE and AMADEUS Systems
Expertise in airline reservation systems including intensive training and practical application in flight booking and ticketing processes
Customer Support and Technical Assistance
Over 3 years of Tier 1 technical support experience with strong communication skills in bilingual environments
Salesforce Platform Management
Proficiency in Salesforce Executive operations within customer care areas including email support and case management
Web Development
Technical skills in web development and system configuration
Troubleshooting
Problem-solving capabilities for technical issues and system maintenance
Documentation
Creation and maintenance of technical documentation and process guides
Operating Systems
Knowledge of various operating systems and computing environments
Flight Sales and Ticketing
Complete ticketing process management including tourist packages and private fares
Expertise in airline reservation systems including intensive training and practical application in flight booking and ticketing processes
Customer Support and Technical Assistance
Over 3 years of Tier 1 technical support experience with strong communication skills in bilingual environments
Salesforce Platform Management
Proficiency in Salesforce Executive operations within customer care areas including email support and case management
Web Development
Technical skills in web development and system configuration
Troubleshooting
Problem-solving capabilities for technical issues and system maintenance
Documentation
Creation and maintenance of technical documentation and process guides
Operating Systems
Knowledge of various operating systems and computing environments
Flight Sales and Ticketing
Complete ticketing process management including tourist packages and private fares
Experience
Professional experience5 - 10 years
Freelancer since2022
Languages
EnglishFluentSpanishNative speaker
Project history
Email Support and Salesforce Executive operations in the customer care area
Intensive course for SABRE system, frequent traveler program, AMADEUS system, tourist packages commercial flight protections, private fares, complete ticketing process, aerial emergency, and flight ticket sales
Providing support as a tier one and credit card agent for this mobile company