10/19/2025 updated

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creative content writer | Bilingual (spanish-english)| social media and translation support

soacha, Colombia
Only remote
High School Diploma
soacha, Colombia
Only remote
High School Diploma

Profile attachments

Ana_Martinez_CV_English.pdf

About me

Hi! I’m Sofía, a bilingual (Spanish–English B1) creative with a passion for writing, translating, and managing social media. I’m organized, empathetic, and always eager to learn new skills. I have experience supporting people online, offering excellent customer service,

Customer Relationship ManagementCash ManagementSales Till OperationCustomer ExperienceServicio al ClienteCustomer Demand PlanningRecords ManagementSalesVenta al por MenorSales ManagementShop FittingStock ControlPayment ProcessingTeam Management
Customer Service Excellence
Comprehensive customer service experience with strong communication skills and ability to handle diverse customer needs in retail environments

Sales Management
Proven sales experience including street sales, public sales, and display organization with focus on customer engagement

Inventory and Cash Management
Proficient in inventory control, record keeping, cash handling, and daily payment processing in retail settings

Product Organization
Experience in product organization and display arrangement for optimal customer experience

Work Area Management
Skills in organization, restocking, and cleaning of work areas to maintain professional standards

Communication Skills
Strong communication abilities developed through customer service roles and diverse work environments

Adaptability
Proven ability to adapt to different work environments and handle dynamic, demanding situations

Languages

EnglishGood

Project history

Store Associate

Miscelanea General Store
Customer service and sales assistance, organization, restocking, and cleaning of work area, basic cash handling and daily payments, simple inventory control and record keeping

Street Sales Representative

Sale of Arepas
Street sales and customer service for arepa sales business

Sales Associate

Miscelanea Maria del Mar
Public sales and display organization in retail store

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