Customer Service| Content Editing | Data Entry

I am a dedicated and results-driven professional with several years of experience in customer service leadership, bilingual translation (Romanian ↔ English), content editing, and data entry. My career has been built on strong communication, attention to detail, and a commitment to delivering high-quality outcomes—whether it's leading a support team or polishing a document for publication.
As a Customer Service Team Leader, I have successfully managed and coached support teams, helping agents improve performance while ensuring customer satisfaction remained a top priority. My leadership style is empathetic, organized, and goal-oriented. I’m experienced in handling escalations, training new team members, and monitoring KPIs to drive improvements in both service delivery and internal workflows. I’ve worked with various CRM platforms such as Zendesk, Freshdesk, and Salesforce, giving me a broad understanding of how to streamline customer support operations.
In addition to my customer service background, I am fluent in both Romanian and English, offering accurate and context-aware translation services. I take great care to preserve tone, meaning, and nuance when translating, whether it’s for business communication, web content, or general documents. My bilingual skills are a valuable asset when working with international teams or translating customer interactions, marketing materials, or product descriptions.
I also bring experience in content editing, helping clients refine their writing for clarity, consistency, and engagement. Whether it's editing blogs, product copy, or internal documentation, I ensure the final result reads smoothly, is error-free, and aligns with the intended tone and audience.
Additionally, I have a solid foundation in data entry, maintaining accuracy and speed while managing large volumes of information. I'm familiar with spreadsheet tools like Excel and Google Sheets, as well as various content management systems and databases.
? Key Skills & Tools:

• Customer service leadership & performance coaching
• Romanian ↔ English translation
• Content editing & proofreading
• Data entry & database maintenance
• CRM tools (Zendesk, Freshdesk, Salesforce, ZohoDesk, Gorgias Desk)
• Microsoft Office, Google Workspace, Excel, CMS platforms
• Shopify

I pride myself on being reliable, organized, and easy to work with. If you're looking for someone who can support your business across multiple areas—from managing customer service teams to providing language support and accurate data handling—I'm here to help.
Let’s connect and discuss how I can contribute to your team’s success!