08/19/2026 updated
100 % available
Customer Service Professional | Client Communication & Complaint Resolution Specialist
Nigeria
Worldwide
B.Sc BiochemistryCustomer Relationship ManagementBusiness CorrespondenceConflict ManagementConflict ResolutionConsultingContact Management SystemsCustomer AdvocacyCustomer Communications ManagementCustomer IntelligenceCustomer Interaction Management (Software)Professional Customer ServicesChat Customer ServiceContact Center ManagementCustomer SupportResolving Customer Problems
Customer Communication Management
Handling of inbound and outbound calls and emails, ensuring clear, timely, and professional responses to customers and clients across multinational environments.
Complaint Resolution & Escalation
Management of customer complaints, inquiries, and escalation of issues to relevant departments when necessary, ensuring effective and diplomatic resolution.
Information Analysis and Feedback
Analysis of customer feedback and provision of actionable insights to leadership teams (LCC) to improve service delivery and operational efficiency.
Internal Collaboration
Coordination with multiple internal units to manage information flow and resolve customer queries effectively across intra- and inter-departmental levels.
Email & Call Center Operations
Monitoring and responding to customer service emails and call center inquiries, ensuring consistency and accuracy in all communications.
Regulatory Affairs
Alignment with regulatory bodies such as NAFDAC, SON, APCON, MAN, PAN, and NDA for product registration and compliance with Nigerian standards.
Administrative Support
Delivery of detail-oriented administrative support including internal information management, document handling, and coordination with other organizational units.
Google Advertising
Execution of a successful Google ad campaign as part of marketing and customer outreach activities.
Handling of inbound and outbound calls and emails, ensuring clear, timely, and professional responses to customers and clients across multinational environments.
Complaint Resolution & Escalation
Management of customer complaints, inquiries, and escalation of issues to relevant departments when necessary, ensuring effective and diplomatic resolution.
Information Analysis and Feedback
Analysis of customer feedback and provision of actionable insights to leadership teams (LCC) to improve service delivery and operational efficiency.
Internal Collaboration
Coordination with multiple internal units to manage information flow and resolve customer queries effectively across intra- and inter-departmental levels.
Email & Call Center Operations
Monitoring and responding to customer service emails and call center inquiries, ensuring consistency and accuracy in all communications.
Regulatory Affairs
Alignment with regulatory bodies such as NAFDAC, SON, APCON, MAN, PAN, and NDA for product registration and compliance with Nigerian standards.
Administrative Support
Delivery of detail-oriented administrative support including internal information management, document handling, and coordination with other organizational units.
Google Advertising
Execution of a successful Google ad campaign as part of marketing and customer outreach activities.
Experience
Professional experience10+ years
Freelancer since2021
Languages
EnglishNative speaker
Project history
Managing and influencing customer perceptions through inbound calls and emails, providing analyzed feedback to LCC. Managing and following through on customer complaints, requests, and enquiries from the call center and customer service email. Ensuring adequate communications and response to customer service and directed emails. Escalating questions or queries to the relevant department or personnel where necessary. Internal information management through interaction with other units.
Aligning with the company on regulatory matters of Nigerian standards. Registering company products with regulatory bodies in Nigeria (NAFDAC, SON, APCON, MAN, PAN, NDA). Liaising with regulatory bodies on prompt release of company letters, documents, and products for business continuity. Working with other regulatory teams to achieve the company purpose. Protecting the company by keeping official documents and information confidential. Attending regulatory inspections regarding company products at warehouses and factories.
Certificates
Vitual Assistant
Alx Africa2026