08/24/2026 updated
100 % available
Customer Service Representative
Ibadan, Nigeria
Only remote
Master of Divinity (M.Div.), MissiologyAbout me
Customer Service Bio I am a dedicated and professional Customer Service Representative with strong communication, problem-solving, and interpersonal skills. I enjoy helping customers, understanding their needs, resolving issues, and ensuring they have a positive experience.
Customer Service & Multi-Channel Support
Expertise in inquiry and complaint resolution across email, chat, and in-person channels, with a same-day response turnaround and consistent professional service standards for up to 20 customer records weekly.
Conflict Resolution & Diplomacy
Strong capability in de-escalation, diplomacy and tact, cross-cultural communication, and maintaining patience under pressure when handling sensitive customer concerns.
Records & Documentation Management
Proficiency in data entry, record management, report review, and audit-ready documentation, ensuring accuracy, consistency, and compliance across customer and administrative records.
Google Workspace & Collaboration Tools
Hands-on experience with Google Workspace, Slack, Microsoft Teams, Zoom, Microsoft Office Suite, and Google Meet to support remote and asynchronous workflows.
Written & Verbal English Communication
Advanced written and verbal English communication skills, reinforced by a TEFL Certificate with Distinction and graduate-level academic training.
Remote & Asynchronous Work
Comfortable operating in remote and asynchronous environments, collaborating with international and cross-cultural teams while maintaining independent productivity.
Administrative Coordination
Experience organizing and maintaining cloud-based file systems, drafting customer-facing communications, and supporting institutional compliance and administrative reporting.
Attention to Detail & Time Management
Consistent application of attention to detail and time management skills in maintaining accurate documentation and meeting service turnaround expectations.
Expertise in inquiry and complaint resolution across email, chat, and in-person channels, with a same-day response turnaround and consistent professional service standards for up to 20 customer records weekly.
Conflict Resolution & Diplomacy
Strong capability in de-escalation, diplomacy and tact, cross-cultural communication, and maintaining patience under pressure when handling sensitive customer concerns.
Records & Documentation Management
Proficiency in data entry, record management, report review, and audit-ready documentation, ensuring accuracy, consistency, and compliance across customer and administrative records.
Google Workspace & Collaboration Tools
Hands-on experience with Google Workspace, Slack, Microsoft Teams, Zoom, Microsoft Office Suite, and Google Meet to support remote and asynchronous workflows.
Written & Verbal English Communication
Advanced written and verbal English communication skills, reinforced by a TEFL Certificate with Distinction and graduate-level academic training.
Remote & Asynchronous Work
Comfortable operating in remote and asynchronous environments, collaborating with international and cross-cultural teams while maintaining independent productivity.
Administrative Coordination
Experience organizing and maintaining cloud-based file systems, drafting customer-facing communications, and supporting institutional compliance and administrative reporting.
Attention to Detail & Time Management
Consistent application of attention to detail and time management skills in maintaining accurate documentation and meeting service turnaround expectations.
Languages
EnglishNative speaker
Project history
Served as first point of contact for parent and staff inquiries, resolving concerns with a same-day turnaround. Handled complaints with patience and diplomacy, maintained and reviewed up to 20 customer records weekly, drafted customer-facing communications and internal documentation, and organized cloud-based file systems using Google Workspace.
Reviewed and corrected customer and communication records to preserve data integrity, organized administrative reports, researched documentation requirements for institutional compliance, and supported collaborative digital workflows across staff using shared drives and communication tools.