09/01/2026 updated
100 % available
Customer Service Representative / Administrative Support Specialist
Ikorodu, Nigeria
Only remote
B.A. History Teacher Education, University of IlorinCold Calling
Customer Relationship Management
Expertise in managing customer relationships using CRM platforms, documenting support interactions, and creating effective feedback loops between customer support and technical teams.
Pipeline Management
Proficiency in managing sales pipelines, generating qualified leads through tailored outreach and follow-up sequences, and supporting revenue growth initiatives.
Administrative Support
Strong administrative support capabilities including managing client communication, coordinating email correspondence, and ensuring timely and accurate message delivery.
Market Research
Ability to conduct market research to identify opportunities and support business growth strategies.
Lead Qualification and Customer Acquisition
Experience in qualifying leads and acquiring new customers through targeted outreach and engagement strategies.
Cold Calls and Email Outreach
Skilled in conducting cold calls and executing email outreach campaigns to engage prospects and clients effectively.
Time Management and Multitasking
Demonstrated ability to handle high-volume workloads of 60-90 chats per day while maintaining accuracy and attention to detail.
Revenue Growth
Experience in identifying upselling opportunities and supporting business growth through effective communication and customer engagement.
Expertise in managing customer relationships using CRM platforms, documenting support interactions, and creating effective feedback loops between customer support and technical teams.
Pipeline Management
Proficiency in managing sales pipelines, generating qualified leads through tailored outreach and follow-up sequences, and supporting revenue growth initiatives.
Administrative Support
Strong administrative support capabilities including managing client communication, coordinating email correspondence, and ensuring timely and accurate message delivery.
Market Research
Ability to conduct market research to identify opportunities and support business growth strategies.
Lead Qualification and Customer Acquisition
Experience in qualifying leads and acquiring new customers through targeted outreach and engagement strategies.
Cold Calls and Email Outreach
Skilled in conducting cold calls and executing email outreach campaigns to engage prospects and clients effectively.
Time Management and Multitasking
Demonstrated ability to handle high-volume workloads of 60-90 chats per day while maintaining accuracy and attention to detail.
Revenue Growth
Experience in identifying upselling opportunities and supporting business growth through effective communication and customer engagement.
Experience
Professional experience5 - 10 years
Freelancer since2023
Languages
EnglishNative speaker
Project history
Managed client communication. Coordinated email correspondence and ensured timely, accurate message delivery. Supported marketing efforts through customised outreach and legal engagement. Maintained service quality while handling high volume inbound and outbound messages.
Handled customer inquiries professionally and ensured a positive customer experience. Managed multiple customer interactions while maintaining accuracy and attention to detail. Resolved customer concerns while maintaining satisfaction. Responded to a high volume of user inquiries via live chat support and digital channels, maintaining a 95% positive feedback rating for service quality. Documented detailed support interactions with CRM platforms to create a better feedback loop between customer support and technical teams. Generated qualified leads for clients through tailored outreach and follow-up sequences.