06/08/2026 updated
100 % available
Multilingual Customer Service and Sales Representative
Algiers, Algeria
Worldwide
Advanced Diploma in Banking Studies (Diplome Superieur d'Etudes Bancaires - DSEB)About me
Multilingual sales and support specialist with a finance background. Proven track record in driving sales growth, managing high volume remote operations, and delivering top tier CSAT across international tech and tourism platforms. Expert in Zendesk and CRM systems.
Electronic Customer Relationship Management (ECRM)FinanceLead GenerationMicrosoft Office SpecialistEntertainment and Tourism ManagementTravel AdvisoryTravel Cost AnalysisZendeskTourism
CRM Tools & Zendesk
Proficiency in CRM platforms and Zendesk for managing customer interactions, tracking tickets, and maintaining accurate customer records across international support environments.
Multilingual Customer Support
Fluency in English, French, and Arabic with intermediate Spanish, enabling effective communication with international customers across multiple regions including USA, Canada, UK, and France.
Inbound & Outbound Call Handling
Extensive experience managing high volumes of inbound and outbound customer calls in 24/7 environments, consistently meeting call handling time, quality, and service level targets.
Customer Satisfaction (CSAT) Focus
Strong focus on maintaining high customer satisfaction scores by resolving complex inquiries efficiently and consistently exceeding KPIs.
Appointment Setting & Lead Qualification
Scheduling and optimizing client appointments, identifying high-potential leads, and enhancing client engagement and sales efficiency.
Payment Systems & Online Transactions
Experience with phone-based and mobile online payment services, processing secure transactions across multiple countries.
Ticketing Systems & Case Management
Handling support tickets and case management using dedicated platforms to ensure timely resolution of customer issues.
Project Management
Certified in project management with practical knowledge of planning, organizing, and managing tasks and processes effectively.
Sales & Telecommunication Solutions
Promoting and selling mobile plans, internet bundles, and roaming options by analyzing customer usage patterns and recommending tailored solutions.
MS Office & Excel
Competence in Microsoft Office tools including Excel for data management, reporting, and operational tasks.
Proficiency in CRM platforms and Zendesk for managing customer interactions, tracking tickets, and maintaining accurate customer records across international support environments.
Multilingual Customer Support
Fluency in English, French, and Arabic with intermediate Spanish, enabling effective communication with international customers across multiple regions including USA, Canada, UK, and France.
Inbound & Outbound Call Handling
Extensive experience managing high volumes of inbound and outbound customer calls in 24/7 environments, consistently meeting call handling time, quality, and service level targets.
Customer Satisfaction (CSAT) Focus
Strong focus on maintaining high customer satisfaction scores by resolving complex inquiries efficiently and consistently exceeding KPIs.
Appointment Setting & Lead Qualification
Scheduling and optimizing client appointments, identifying high-potential leads, and enhancing client engagement and sales efficiency.
Payment Systems & Online Transactions
Experience with phone-based and mobile online payment services, processing secure transactions across multiple countries.
Ticketing Systems & Case Management
Handling support tickets and case management using dedicated platforms to ensure timely resolution of customer issues.
Project Management
Certified in project management with practical knowledge of planning, organizing, and managing tasks and processes effectively.
Sales & Telecommunication Solutions
Promoting and selling mobile plans, internet bundles, and roaming options by analyzing customer usage patterns and recommending tailored solutions.
MS Office & Excel
Competence in Microsoft Office tools including Excel for data management, reporting, and operational tasks.
Experience
Professional experience0 - 5 years
Freelancer since2023
Languages
ArabicNative speakerEnglishFluentFrenchNative speakerSpanishGood
Project history
- Maintaining accurate customer records and ensuring timely resolution of customer issues.
- Guiding customers through the booking process and providing accurate information about accommodations and services.
- Following company procedures and service standards during customer interactions.
- Worked in a 24/7 inbound support environment adapting to flexible schedules and international customer needs.
- Maintained high customer satisfaction while meeting call handling time, quality, and service level targets.
- Handled a high volume of inbound customer calls in English and French, assisting users with a mobile and phone based parking payment system across multiple countries (USA, Canada, UK, France).
- Assisted international customers via phone, email, and chat using Zendesk.
- Delivered high quality support in a fast paced travel industry environment, maintaining customer satisfaction and loyalty.
- Demonstrated strong multitasking abilities by handling calls while updating systems and customer records.