10/22/2026 updated

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60 % partially available

Customer Service & Call Center Specialist

Salamina, Greece
Only remote
High School Diploma (Abitur)
Salamina, Greece
Only remote
High School Diploma (Abitur)

Profile attachments

Felix_Michael_Teloke_CV_English.pdf

Customer Service & Call Center Operations
Umfangreiche Erfahrung in der professionellen Kundenbetreuung im Call-Center-Umfeld, einschliesslich Vertragsmanagement, Schadensmeldungen und Beratung von Versicherungsnehmern sowie internationalen Kunden.

Contract Management & Claims Handling
Fundierte Kenntnisse in der Erstellung, Aktualisierung und Anpassung von Vertragsunterlagen sowie in der sorgfaeltigen Dokumentation und Bearbeitung von Fahrzeugunfallschaeden.

Payment Systems & Transaction Management
Erfahrung in der effizienten Verwaltung von Zahlungssystemen, Kartentransaktionen und Kundenanfragen im internationalen Kontext.

Office Administration
Erfahrung in der Verwaltung von Bueroablaeufen und Postdienstleistungen fuer Co-Working-Spaces an mehreren Standorten.

Technology & Digital Workflows
Kenntnisse in Office-Software, digitalen Arbeitsablaeufen und allgemeiner Computerkompetenz.

Teaching & Lesson Planning
Erfahrung in der Unterrichtsplanung und -durchfuehrung in den Sprachen Deutsch, Englisch, Latein und Franzoesisch.

B2B Communication & Media Management
Kenntnisse in B2B-Kommunikation, Pre- und Post-Sales-Prozessen, Konzeptentwicklung und unabhaengigem Medienprojektmanagement sowie Eventorganisation.

Real Estate Consulting
Erfahrung in der Immobilienbranche, einschliesslich Objektbesichtigungen und Koordination von Instandhaltungsdienstleistungen.

Logistics & Order Picking
Erfahrung in Merchandising- und Kommissionierprozessen innerhalb logistischer Arbeitsablaeufe.

Experience

Professional experience5 - 10 years
Freelancer since2020

Languages

GermanNative speakerEnglishGoodFrenchBasic knowledgeItalianBasic knowledgeTurkishBasic knowledge

Project history

Customer Support Agent

Mastercard, Greece
Providing professional and high-quality customer support to international clients. Efficiently managing payment systems, card transactions, and customer inquiries. Ensuring maximum customer satisfaction and problem-solving in a multicultural and dynamic environment.

CEO & Real Estate Consultant

Office Center 24
Real estate sector operations, property inspection, and coordination of maintenance services.

Editor-in-Chief

Slowmo Magazine
B2B communication, pre-sales and post-sales processes, concept development, independent media project management, and event organization.

Office Manager

NB-Businesscenter, Bad Kreuznach, Germany
Managed office administration and postal services for co-working spaces in Worms, Mainz, and Ludwigshafen.

Call Center Agent

MKS (Allianz Versicherungen), Nuremberg / Munich
Contract Department: Discussed policy terms with insured clients and managed the creation, updating, and adaptation of contract items. Claims Reporting: Recorded and documented vehicle accident claims and managed claims processing workflows. Consulting: Provided detailed information to policyholders regarding optimal options and modifications through a customer-centric advisory approach.

Lecturer for Language Courses

Lernstudio Barbarossa, Ludwigshafen / Mannheim
Lesson planning and teaching in German, English, Latin, and French.

Logistic Worker

Fiege Bosch, Worms, Germany
Merchandising and order picking processes in logistics workflow.

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