07/01/2026 updated
100 % available
Customer Support Executive | CRM & Operations Specialist
Tarn Taran, India
Worldwide
Higher Secondary Education (+2) - PSEB BoardCustomer Relationship ManagementConsumer Relationship SystemsCustomer Interaction Management (Software)Microsoft Dynamics CRMElectronic Customer Relationship Management (ECRM)Information Technology OperationsSystem Center Operations ManagementOperational ExcellenceOracle CRMSAP CRMSiebel CRMSocial CRMWorkbooks CRMContact Center ManagementOracle SCM
Customer Relationship Management (CRM)
Proficiency in maintaining accurate records of customer interactions and updating CRM systems. Experience with operational systems and tools such as Noon tools and apps to ensure seamless customer service delivery.
MS Office & Data Documentation
Strong command of MS Office applications including Excel, Word, and PowerPoint. Expertise in data entry, documentation, report preparation, and maintenance of deployment sheets and operational reports.
Customer Support & Issue Resolution
Extensive experience providing customer support via phone, email, and chat channels. Skilled in resolving inquiries, complaints, billing concerns, and escalated cases while maintaining high customer satisfaction levels.
Daily Operations Monitoring
Hands-on experience in monitoring daily operations and managing inbound and outbound call operations to ensure smooth communication flow across multiple operational activities.
Field Team Coordination
Coordination with field teams and relevant departments to ensure timely resolution of issues and alignment with operational goals.
Performance Tracking & Reporting
Ability to track performance metrics and prepare detailed operational reports to support management decision-making.
Real-Time Issue Resolution
Capability to identify and resolve operational and customer issues in real time, minimizing disruption and maintaining service quality.
Professional Decision-Making Under Pressure
Demonstrated ability to make sound professional decisions in high-pressure environments while adhering to quality standards and compliance requirements.
Communication & Problem-Solving
Strong communication skills combined with effective problem-solving abilities, enabling efficient handling of complex customer and operational challenges.
Proficiency in maintaining accurate records of customer interactions and updating CRM systems. Experience with operational systems and tools such as Noon tools and apps to ensure seamless customer service delivery.
MS Office & Data Documentation
Strong command of MS Office applications including Excel, Word, and PowerPoint. Expertise in data entry, documentation, report preparation, and maintenance of deployment sheets and operational reports.
Customer Support & Issue Resolution
Extensive experience providing customer support via phone, email, and chat channels. Skilled in resolving inquiries, complaints, billing concerns, and escalated cases while maintaining high customer satisfaction levels.
Daily Operations Monitoring
Hands-on experience in monitoring daily operations and managing inbound and outbound call operations to ensure smooth communication flow across multiple operational activities.
Field Team Coordination
Coordination with field teams and relevant departments to ensure timely resolution of issues and alignment with operational goals.
Performance Tracking & Reporting
Ability to track performance metrics and prepare detailed operational reports to support management decision-making.
Real-Time Issue Resolution
Capability to identify and resolve operational and customer issues in real time, minimizing disruption and maintaining service quality.
Professional Decision-Making Under Pressure
Demonstrated ability to make sound professional decisions in high-pressure environments while adhering to quality standards and compliance requirements.
Communication & Problem-Solving
Strong communication skills combined with effective problem-solving abilities, enabling efficient handling of complex customer and operational challenges.
Experience
Professional experience5 - 10 years
Freelancer since2019
Languages
EnglishFluent
Project history
Managed daily inbound and outbound call operations, ensuring smooth communication flow across multiple operational activities.
Delivered high-quality customer support through phone, email, and chat channels for international customers. Assisted customers with account-related inquiries, troubleshooting, billing concerns, and service requests. Resolved customer issues efficiently while maintaining a positive customer experience and meeting service standards. Handled escalated cases professionally and coordinated with relevant teams for timely resolution.
Provided customer support to US-based clients through phone, email, and chat channels. Resolved customer inquiries, complaints, and service requests while maintaining high customer satisfaction levels. Handled account-related issues, order updates, billing concerns, and general customer assistance. Maintained accurate records of customer interactions and updated CRM systems accordingly. Followed client-specific processes, quality standards, and compliance requirements. Received Super Achiever Award and was promoted to Senior Sales Executive (SSA Position) in 2022.