07/26/2026 updated
100 % available
Customer Support Representative
Eket, Nigeria
Only remote
National DiplomaAbout me
I offer freelance supportācalendar, inbox, and travel admināplus customer service experience from Airtel Nigeria. Skilled in AI tools (ChatGPT, Claude, Canva, Midjourney). Comfortable across time zones for remote roles. Fluent in English and Ibibio/Efik. Reliable, adaptable, fast learner.
Google Meet
Customer Support & Query Resolution
Extensive experience in inbound query handling, complaint resolution, customer retention, and problem solving, with a proven track record of maintaining high customer satisfaction scores.
Administrative & Document Management
Proficiency in email management, data entry, document preparation, record keeping, and scheduling, ensuring accurate and well-organized information flow across departments.
Tools & Software Proficiency
Hands-on experience with Google Workspace (Docs, Sheets, Drive, Gmail), Microsoft Word and Excel, Zoom, Google Meet, and WhatsApp Business for remote collaboration and daily operations.
AI & Productivity Tools
Familiarity with AI and productivity tools including ChatGPT, Claude, Canva, Perplexity AI, and Gemini NotebookLM to enhance work efficiency.
Remote Collaboration
Ability to work effectively across time zones using digital collaboration tools, supporting distributed teams and remote work environments.
Sales & Customer Engagement
Experience engaging customers directly to drive sales, maintain positive professional interactions, and balance upselling with retention targets.
Inventory & Records Tracking
Maintenance of accurate inventory tracking and daily sales records to support business operations and ensure data integrity.
Multitasking & Time Management
Demonstrated ability to manage multiple priorities simultaneously, coordinating meetings, events, and high-volume communications under pressure.
Extensive experience in inbound query handling, complaint resolution, customer retention, and problem solving, with a proven track record of maintaining high customer satisfaction scores.
Administrative & Document Management
Proficiency in email management, data entry, document preparation, record keeping, and scheduling, ensuring accurate and well-organized information flow across departments.
Tools & Software Proficiency
Hands-on experience with Google Workspace (Docs, Sheets, Drive, Gmail), Microsoft Word and Excel, Zoom, Google Meet, and WhatsApp Business for remote collaboration and daily operations.
AI & Productivity Tools
Familiarity with AI and productivity tools including ChatGPT, Claude, Canva, Perplexity AI, and Gemini NotebookLM to enhance work efficiency.
Remote Collaboration
Ability to work effectively across time zones using digital collaboration tools, supporting distributed teams and remote work environments.
Sales & Customer Engagement
Experience engaging customers directly to drive sales, maintain positive professional interactions, and balance upselling with retention targets.
Inventory & Records Tracking
Maintenance of accurate inventory tracking and daily sales records to support business operations and ensure data integrity.
Multitasking & Time Management
Demonstrated ability to manage multiple priorities simultaneously, coordinating meetings, events, and high-volume communications under pressure.
Experience
Professional experience0 - 5 years
Freelancer since2024
Languages
EnglishFluent
Project history
Managed correspondence, records, and document preparation. Coordinated meetings and events, handled data entry, expense tracking, and supply management using Google Workspace and Microsoft Office, and maintained accurate information flow across departments.
Demonstrated consistent attention to detail and time management while performing under high-pressure deadlines. Collaborated with a team of 5 members to address customer concerns and continuously improve overall service quality.
Resolved technical and billing queries for Home Broadband customers, handled high volumes of inbound customer interactions daily, built lasting customer relationships, and collaborated with team members to escalate complex issues and ensure timely resolution.