08/29/2026 updated
100 % available
Customer Support Representative | Technical Support | Remote Operations
South Africa
Only remote
MatricCustomer Support
Over 13 years of experience in customer support across multiple time zones, handling complex issues via phone, email and live chat with a calm, empathetic and solutions-focused approach.
Technical Troubleshooting
Expertise in resolving technical issues including account and billing queries, SaaS platform problems, captions, subtitles and transcription support using tools such as Zendesk, Salesforce, Intercom and Jira.
Sales Management
Proven track record in managing sales operations, staff training, cold calling, follow-up appointments and process improvements, with recognition as a top-performing branch among more than 70 franchises.
Transcription and Quality Assurance
Specialisation in accurate transcription, proofreading and quality assurance of recorded audio and interview transcripts, maintaining high standards of grammar and readability.
CRM and Support Tools
Proficiency in a wide range of tools including Zendesk, Braintree, Confluence, Salesforce, Intercom, Jira, Mailgun, Slack, Talkdesk, Twilio, Zuora and Google Meet.
Microsoft and LibreOffice Suite
Full proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and LibreOffice Suite (Spreadsheet, Word, Presentation).
Remote Operations
Extensive experience working independently in fully remote environments while collaborating effectively with international teams across multiple time zones, including flexible and overnight shifts.
Customer Retention and Consultative Sales
Skilled in building strong customer relationships, supporting retention through technical expertise and consultative service, and driving customer acquisition and conversion.
Over 13 years of experience in customer support across multiple time zones, handling complex issues via phone, email and live chat with a calm, empathetic and solutions-focused approach.
Technical Troubleshooting
Expertise in resolving technical issues including account and billing queries, SaaS platform problems, captions, subtitles and transcription support using tools such as Zendesk, Salesforce, Intercom and Jira.
Sales Management
Proven track record in managing sales operations, staff training, cold calling, follow-up appointments and process improvements, with recognition as a top-performing branch among more than 70 franchises.
Transcription and Quality Assurance
Specialisation in accurate transcription, proofreading and quality assurance of recorded audio and interview transcripts, maintaining high standards of grammar and readability.
CRM and Support Tools
Proficiency in a wide range of tools including Zendesk, Braintree, Confluence, Salesforce, Intercom, Jira, Mailgun, Slack, Talkdesk, Twilio, Zuora and Google Meet.
Microsoft and LibreOffice Suite
Full proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and LibreOffice Suite (Spreadsheet, Word, Presentation).
Remote Operations
Extensive experience working independently in fully remote environments while collaborating effectively with international teams across multiple time zones, including flexible and overnight shifts.
Customer Retention and Consultative Sales
Skilled in building strong customer relationships, supporting retention through technical expertise and consultative service, and driving customer acquisition and conversion.
Experience
Professional experience10+ years
Freelancer since2014
Languages
EnglishNative speaker
Project history
Provided technical and customer support to international clients, resolving account, billing, and software-related issues via phone, email and live chat. Handled technical troubleshooting, captions, subtitles, transcription support and SaaS platform issues. Recognised as one of the top-performing Customer Support Representatives with consistently strong CSAT performance. Worked independently in a fully remote environment.
Specialised in accurate transcription, proofreading and quality assurance. Converted recorded audio into accurate written transcripts, performed quality assurance and proofreading of interview transcripts, and was recognised as one of Rev.com's top-performing transcriptionists.
Managed sales operations, staff performance, driving customer acquisition, sales growth and team development. Coached sales staff to improve performance, customer engagement and conversion. The East Rand branch was recognised as the highest sales performer among more than 70 individual franchises.
Certificates
Prompt Engineering with ChatGPT
LinkedIn Learning2026
ChatGPT Agents for Productivity
LinkedIn2026
Building AI Products: Prototyping Essentials
LinkedIn2026
Phone-Based Customer Service
LinkedIn Learning2025
Championing the Customer in Everything You Do
LinkedIn Learning2025
Digital Marketing Foundations
LinkedIn Learning2025