03/15/2026 updated
DB
100 % available
Customer Support Specialist with Software Engineering Background
Minsk, Belarus
Only remote
Bachelor's Degree in Software EngineeringAtlassian ConfluenceAtlassian JiraServicio al ClienteHelp DeskLiveChatProject ManagementSoftware EngineeringRussianCustomer SupportSlackMultiplatform
Customer Support Excellence
Extensive experience in providing high-volume live chat and email support for multiple iGaming platforms with strong communication skills in both Russian and English
Technical Problem Resolution
Expertise in assisting with complex issues related to registration, verification, payments, and technical errors while escalating cases to appropriate internal teams
Support Tools Proficiency
Hands-on experience with professional support tools including LiveChat, Jira, Slack, Confluence, and HelpDesk for efficient customer service delivery
Software Engineering Foundation
Academic background in software engineering providing technical understanding for customer support roles
Multi-platform Support
Experience working with iGaming and betting industry platforms across different environments
Shift Work Management
Flexibility in working day and night shifts both from office and remotely
Payment Operations
Collaboration experience with payment operations and technical departments
Ticket Management
Proficiency in creating and managing tickets in Jira with escalation to second-line support
Extensive experience in providing high-volume live chat and email support for multiple iGaming platforms with strong communication skills in both Russian and English
Technical Problem Resolution
Expertise in assisting with complex issues related to registration, verification, payments, and technical errors while escalating cases to appropriate internal teams
Support Tools Proficiency
Hands-on experience with professional support tools including LiveChat, Jira, Slack, Confluence, and HelpDesk for efficient customer service delivery
Software Engineering Foundation
Academic background in software engineering providing technical understanding for customer support roles
Multi-platform Support
Experience working with iGaming and betting industry platforms across different environments
Shift Work Management
Flexibility in working day and night shifts both from office and remotely
Payment Operations
Collaboration experience with payment operations and technical departments
Ticket Management
Proficiency in creating and managing tickets in Jira with escalation to second-line support
Languages
EnglishFluentRussianNative speaker
Project history
Provided high-volume live chat and email support for multiple iGaming platforms, communicated primarily in English with clients worldwide, assisted with registration, verification, payments, and technical errors, escalated complex cases to internal teams, worked in shifts both from office and remotely
Offered real-time customer assistance via chat, phone, and email, helped users resolve login issues, payment problems, and account verification, created tickets in Jira and escalated to second-line support as needed, collaborated with payment operations and technical departments