04/14/2026 updated
100 % available
Customer Support & E-commerce Virtual Assistant | Executive Assistant
Davao City, Philippines
Only remote
Associate in Hotel Tourism and Cruise Services GraduateAbout me
I bring 6+ years of BPO experience in customer support, admin tasks, and team leadership. Skilled in handling inquiries, escalations, data entry, and CRM tools. I’m reliable, detail-oriented, and focused on improving customer experience and operations.
E-CommerceWorkflowsSlackHubspotGoogle Meet
Customer Support Management
Expertise in managing customer support systems, handling escalations, improving workflows, and supporting team performance across email, chat, and phone channels
CRM and Productivity Tools
Proficiency in Salesforce, HubSpot, Google Workspace, Microsoft 365, and various productivity platforms for streamlining operations and data management
AI and Automation Technologies
Experience with ChatGPT, Gemini, Grammarly and other AI tools for enhancing efficiency and automating business processes
Communication Platforms
Advanced skills in Slack, Zoom, Google Meet for team collaboration and customer communication
Design and Content Creation
Competency in Canva and CapCut for creating visual content and video editing
Project Management Tools
Experience with Asana, Notion, Loom, and Calendly for project coordination and scheduling
Data Entry and Lead Generation
Skills in LinkedIn research, Google Sheets management, and social media profile analysis for business development
E-commerce Support
Knowledge of Amazon and Coldwater Creek platforms for retail and e-commerce customer service
Expertise in managing customer support systems, handling escalations, improving workflows, and supporting team performance across email, chat, and phone channels
CRM and Productivity Tools
Proficiency in Salesforce, HubSpot, Google Workspace, Microsoft 365, and various productivity platforms for streamlining operations and data management
AI and Automation Technologies
Experience with ChatGPT, Gemini, Grammarly and other AI tools for enhancing efficiency and automating business processes
Communication Platforms
Advanced skills in Slack, Zoom, Google Meet for team collaboration and customer communication
Design and Content Creation
Competency in Canva and CapCut for creating visual content and video editing
Project Management Tools
Experience with Asana, Notion, Loom, and Calendly for project coordination and scheduling
Data Entry and Lead Generation
Skills in LinkedIn research, Google Sheets management, and social media profile analysis for business development
E-commerce Support
Knowledge of Amazon and Coldwater Creek platforms for retail and e-commerce customer service
Languages
EnglishFluent
Project history
Provided customer support via chat, email, and phone, conducted KYC and compliance reviews, promoted to Subject Matter Expert within 11 months, managed and coached team members, prepared performance reports, and oversaw administrative tasks
Searched for leads on LinkedIn for potential partners, added information to Google Sheets, looked for potential gym-goers who could be brand models by reviewing profiles on TikTok and Instagram
Handled customer inquiries for e-commerce and retail accounts via email and chat, assisted customers with order placement, tracking, returns, and issue resolution, maintained high-quality responses and customer satisfaction
Certificates
Becoming a Virtual Assistant
Udemy2026
Executive Assistant Skills
Alison2026
Effective Customer Service Skills
Alison2026