10/20/2024 updated

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100 % available

Experienced Talent Acquisition Supervisor with a track record in improving hiring processes

St. Andrew, Jamaica
Only remote
Diploma in Paralegal Studies
St. Andrew, Jamaica
Only remote
Diploma in Paralegal Studies

Profile attachments

Resume - Damali A Wilson - Sep 2024.pdf

Servicio al ClienteDocument Management SystemsStandard Operating ProcedureRecruitmentProject ManagementOperations ManagementGoogle SuiteTeam Management
Talent Acquisition
Expertise in talent acquisition, including hiring process optimization, candidate screening, and team management.

Operations Management
Strong background in operations management, implementing quality strategies and improving team productivity.

Customer Service
Proven track record in customer service, maintaining high satisfaction scores and resolving customer issues efficiently.

Microsoft Office and Google Suite
Proficiency in Microsoft Office 360 and Google Suite for efficient document management and collaboration.

Leadership and Team Management
Strong leadership skills with experience in guiding teams and implementing career improvement strategies.

Project Management
Capability in project management, including creating Standard Operating Procedures and meeting hiring goals.

Communication Skills
Excellent communication skills, both written and verbal, for effective interaction with team members and candidates.
 

Experience

Professional experience0 - 5 years
Freelancer since2024

Languages

EnglishNative speaker

Project history

Talent Acquisition Supervisor

Itel International
Oversees talent acquisition process, manages hiring reports, and leads projects to improve hiring efficiency.

Talent Acquisition Specialist

Itel International
Achieved 100% fill rate, improved hiring process, and successfully hired over 200 candidates monthly.

Operations Supervisor

Itel International
Maintained high quality and customer satisfaction scores, guided team members in career improvement.

(Acting) Operations Manager

Itel International
Introduced new guidelines to improve attendance and accountability, implemented quality strategies.

Customer Service Representative

Itel International
Consistently maintained ranking among top 5 agents, assisted supervisory staff as subject matter expert.

Customer Service Representative

Advantage Communications
Maintained solid customer relationships, resolved complaints, and managed database records.

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