Transition Project Manager, project manager, program manager

migration of customer servers and SAP systems to the Microsoft Azure
environment. I was tasked with coordinating with various vendors across
the world, including Accenture, DXC, and Infosys, to ensure the smooth
implementation of the migration. My daily tasks involved managing the
application assessment, Azure server build, migration run books, hyper
care, and decommissioning of legacy systems. I also played a key role in
budget management and ensuring the program was carried out
successfully from end to end.

and executing a crucial project for Mondelez International, which involved
the transition of 2700 servers worldwide to the HP virtual private cloud
solution. My role involved a number of key responsibilities, including leading


SQL
Sharepoint
IIS
DNS
AD
Word
Excel
Powerpoint
MS project
Service Now

the EMEA transition team, working in close collaboration with my
counterpart in the US to ensure seamless migration processes, and
presenting project updates to the steering committee and senior leadership
team as a part of the Centre of Excellence team. This role required strong
leadership and coordination skills and the ability to manage a complex
project and effectively communicate its progress to stakeholders.
Additionally, my experience in technology solutions and project
management made me an asset to the team in ensuring a successful
outcome for the project.

requiring exceptional project management skills and technical expertise.
The project involved moving the support operations of several HP
customers from various countries to the Bratislava support center. This
complex and challenging project required a high level of coordination and
collaboration with multiple stakeholders.

My role as the Delivery and Transition lead was to oversee the entire
project and ensure its smooth and successful completion. I served as the
single point of contact for all customers and HP account teams, requiring
strong communication and interpersonal skills. I also needed to have a
deep understanding of the technical aspects of the project and the impact
of the changes on the customers.

I was responsible for ensuring that all transitions were completed on time,
within budget, and to the satisfaction of the customers. I monitored the
progress of the project, identified and resolved any issues that arose, and
provided regular updates to the stakeholders. I also had to ensure that the
customer satisfaction and Service Level Agreements (SLAs) were met,
which required me to have a keen eye for detail and a thorough
understanding of the customer's requirements.

In summary, my role as the Delivery and Transition lead was to lead and
manage a complex and critical project, ensuring its successful completion
while maintaining customer satisfaction and meeting SLAs.

and customer servers. My daily tasks included providing ongoing support
for these servers, responding to server incidents, handling customer
service calls, and providing on-duty support. I was also involved in
performing root cause analysis for any issues that arose. These tasks were
crucial in ensuring the servers' smooth functioning and providing efficient
customer support.

I was lead administrator of all computer and server infrastructure of the
company. Performing server implementation, installation, backup, restore.
Administration for AD, DNS, SQL, intranet and all end user PC and printers.

Implementation of Genesys call routing system, Clarify CRM system and
ongoing support for those systems.
Cooperation with many vendors like Siemens, Avaya on complete
implementation of Genesys call, chat, email routing system and
implementation of Clarify CRM system as UI for this system.