IT Helpdesk Specialist/Business Analyst
Mercedes Benz Romania
Keywords
Help Desk
Internet Information Services (IIS)
HTML
Java (Programming Language)
JavaScript (Programming Language)
PHP (Programming Language)
Active Directory
Amazon Web Services
Authentications
BIOS
Skills
Active Directory, AWS, bios, CSS, Information Security, computers, Firebase, firewall, HTML, IAM, IIS, Internet Information Services, Jquery, Java, Javascript, SharePoint, MySQL, network protocols, servers, PHP, Service-Now, authentication, PowerShell, WordPress
Project history
03/2020
-
10/2021
* Designed and implemented various SharePoint sites that allowed business users to
share their status of the projects, work materials and exchange information's more
freely on a Virtual private cloud environment.
* Designed and developed the security groups structure.
* Business Analyst owner for the implementation of a cluster application.
* Led the development of multiple workflows for automation of tasks.
Helpdesk Specialist
* Coordinator of external teams and helpdesk colleague for level 1 and 2 support
* Check invoices
* Asset Management
* Created the SOAPs and guide materials for the knowledge transfer to the external
company
* Led the meetings for the knowledge transfer for the helpdesk and infrastructure
* Tested applications, policies, bios and patching updates before implementation
* Coordinate necessary maintenance and installations of providers to ensure minimal
impact for users.
* Resolved business issues and complaints in accordance with appropriate
professional standards.
* Managing Active Directory users, groups, & polices.
* Work with team on project work to keep project going according to schedule
* Work with Business Unit Information Security Officers (BUISOs), system owners, and
other IAM colleagues to address audit and regulatory related issues
share their status of the projects, work materials and exchange information's more
freely on a Virtual private cloud environment.
* Designed and developed the security groups structure.
* Business Analyst owner for the implementation of a cluster application.
* Led the development of multiple workflows for automation of tasks.
Helpdesk Specialist
* Coordinator of external teams and helpdesk colleague for level 1 and 2 support
* Check invoices
* Asset Management
* Created the SOAPs and guide materials for the knowledge transfer to the external
company
* Led the meetings for the knowledge transfer for the helpdesk and infrastructure
* Tested applications, policies, bios and patching updates before implementation
* Coordinate necessary maintenance and installations of providers to ensure minimal
impact for users.
* Resolved business issues and complaints in accordance with appropriate
professional standards.
* Managing Active Directory users, groups, & polices.
* Work with team on project work to keep project going according to schedule
* Work with Business Unit Information Security Officers (BUISOs), system owners, and
other IAM colleagues to address audit and regulatory related issues
02/2019
-
03/2020
Helpdesk
General Directorate of Local Taxes and Fees Sector 6
City: Bucharest
Country: Romania
* Maintenance responsible for computers, servers.
* Active Directory.
* Maintenance of the institutional website.
* First level support printers, servers, computers.
* Asset ordering.
* Basic knowledge of network protocols, firewall.
City: Bucharest
Country: Romania
* Maintenance responsible for computers, servers.
* Active Directory.
* Maintenance of the institutional website.
* First level support printers, servers, computers.
* Asset ordering.
* Basic knowledge of network protocols, firewall.
Certifications
Local Availability
Only available for remote work
