09/06/2022 updated

DR
100 % available

L1 and L2 Technical Support Engineer, Web Developer, Customer Support

Macerata, Italy
Italy
Macerata, Italy
Italy

Profile attachments

CV - Daniele Ripari

Microsoft AccessASP.NETHTMLMicrosoft WindowsActive DirectoryAdobe PhotoshopAdobe DreamweaverHP ServersAntivirus SoftwaresTechnical SupportAtlassian JiraBackup DevicesBroadcastingCustomer Relationship ManagementCascading Style Sheets (CSS)CentOSServicio al ClienteSoftware as a ServiceDatabasesContent ManagementCPanelDynamic Host Configuration ProtocolLinuxWeb DevelopmentDomain Name System (DNS)Microsoft Exchange ServerGlobal Positioning Systems (GPS)GoToMeetingHyper-VIBM NotesInternet Information Services (IIS)Virtual Private Networks (VPN)JoomlajQueryPostgreSQLMicrosoft OfficeMicrosoft ServersWindows ServersCitrix SystemsPuTTYSkype for BusinessSalesforce.ComServer VirtualizationTCP/IPVirtualizationWeb ServicesWordPressNetwork RoutersFirewalls (Computer Science)SlackOperational SystemsElastic KibanaZendeskWsusVMware
Microsoft Server, Client operating systems, Common End-user Software, SaaS software and web, Active Directory, DNS, DHCP, IIS, Windows Server 2012 R2, Linux CentOS, Windows, Postgres, database, Web Services, Slack, Skype, GoToMeeting, Salesforce, Jira, Kibana, Putty, CMS, Joomla, Wordpress, cPanel, Plesk, HTML, CSS, jQuery, routers, GPS, CRM, Zendesk, MS Office, Windows Server 2003, Windows 2008 R2/Windows Server 2012/SBS2003/WinXP/Vista/7, Exchange, Exchange 2003/Exchange 2007, TCP/IP, backups, WSUS, Virtualization, VMware, Hyper-V, Antivirus, Firewalls, MS Office 2003/2007, Windows Server 2008R2/Windows Server 2012/WinXP/Vista/Win7/Win8, HP servers, Microsoft Office, Windows 2008 R2/SBS2003/WinXP/Vista/7, IP, Citrix, Windows Server 2003/2008, Exchange 2003/2007, Windows XP/2000/2003/SBS2003, Virtual Server 2005, broadcasting, IBM, Lotus Notes, VPN, MS Access, ASP, Macromedia Dreamweaver, Photoshop CS

Experience

Professional experience10+ years

Languages

EnglishFluentItalianNative speakerSpanishFluent

Project history

L1 and L2 Technical Support Engineer

Aurea
Aurea (work from home)

* Supporting Jive software customers on issues related to the software
* Analyzing logs, running queries and reproducing customer issues in order to
provide a solution
* Writing Knowledge Base articles and carrying out on-board training for new
agents
* Environment: Linux CentOS, Windows, Postgres database, Web Services
* Used tools: Slack, Skype, GoToMeeting, Salesforce, Jira, Kibana, Putty (SSH)
* Support given by email and GoToMeeting sessions

Reason for Leaving
To have some time off to spend with my new born son

Web Developer

* Building websites using CMS Joomla and Wordpress




* Performing websites maintenance (cPanel, Plesk)
* Modifying themes using custom HTML, CSS and jQuery

Customer Support

5CA
(work from home)
* Supporting customers for different products ranging from routers to IP cameras
and GPS for playing golf
* Used tools: CRM (Zendesk, Salesforce), Skype, MS Office
* Languages: English, Spanish and Italian
* Support given by phone and email

Technical Support

various companies
for various companies


* Installing, maintaining, updating systems (Windows Server 2003/Windows 2008
R2/Windows Server 2012/SBS2003/WinXP/Vista/7)
* Implementing and administering Active Directory
* Group Policy management
* Implementing and administering Exchange (Exchange 2003/Exchange
2007/2010)
* Networking management (TCP/IP, DNS, DHCP)
* Managing backups and disaster recovery strategies
* Centralized Administration and patching (WSUS)
* Server Virtualization (VMware and Hyper-V)
* Antivirus and Firewalls administration
* MS Office 2003/2007

System Administrator and Customer Support

Effetre Srl
at Effetre Srl (Macerata, Italy)

* Supporting customers
* Installing, maintaining, updating systems (Windows Server 2008R2/Windows
Server 2012/WinXP/Vista/Win7/Win8)
* Implementing, administering and maintaining HP servers, Active Directory,
Exchange (E2K10)
* Managing networks (TCP/IP, DNS, DHCP)
* Managing backups and disaster recovery strategies
* Microsoft Office (2003/2007/2010/2013)
* Server Virtualization (VMware and Hyper-V)

Hardware and Software Technician

E-key Srl
at E-key Srl, (Monte Urano, Italy)




* Building and testing PCs
* Supporting customers: troubleshooting hardware and software issues
* Reviewing hardware products for the company website

Reason for Leaving
Better job position

System Administrator

for various companies in Italy

* Installing, maintaining, updating systems (Windows Server 2003/Windows 2008
R2/SBS2003/WinXP/Vista/7)
* Implementing and administering Active Directory
* Implementing and administering Exchange (Exchange 2003/Exchange 2007)
* Networking management (TCP/IP, DNS, DHCP)
* Managing backups and disaster recovery strategies
* Centralized Administration and patching (WSUS)
* Server Virtualization (VMware and Hyper-V)
* Antivirus and Firewalls administration
* MS Office 2003/2007
* Citrix

Engineer, Desktop PREMIERE engineer

Microsoft Core and Exchange PROFESSIONAL; HP
(Dublin, Ireland)

* Providing high-level technical support through information gathering, analytical
troubleshooting, problem research and taking charge of both customer
engagement and problem resolution
* Completing follow-up actions as appropriate, e.g. dispatch materials, send
communications, escalate problems
* Products supported: Windows Server 2003/2008, Exchange 2003/2007


Reason for Leaving
Looking for a new challenge

System administrator

ADP Solutions
(Castelraimondo, Italy)

* Maintaining and updating systems (Windows XP/2000/2003/SBS2003)
* Implementing and administering Active Directory
* Managing networks (TCP/IP, DNS, DHCP)
* Managing backups and disaster recovery strategies
* Server Virtualization (VMware and Virtual Server 2005)
* Centralized Administration and patching (WSUS)
* Antivirus administration




* Assembling computers


Reason for Leaving


No chances to improve skills and career, willingness to go back to Ireland

Help Desk technician

Etere Srl
(Tolentino, Italy)


* Supporting the application developed by the company concerning a broadcasting
(TV, Radio) software composed by different modules
* Maintaining the network and the connectivity among computers running the
different modules part of the application


Reason for Leaving
It was a short-term contract due to temporary needs of the company

Customer Technical Assistant

IBM
(Dublin, Ireland)

* Supporting employees of different European companies (English, Spanish and
Italian markets) having issues with the following applications:
Lotus Notes, MS Office, Citrix, VPN

Reason for Leaving
Eleven months contract with possibility to renew it. Some personal
reasons brought me back to Italy at the end of it and I had to stay there
during the following 10 months

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