I have 7 years of experience as a Technical Support Representative

Analytical and results-driven support professional adept at resolving complex issues. Critical thinker who addresses issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situations with well-developed people skills. Maintains excellent interpersonal communication and problem-solving skills and recognized for building a strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Self-directed team player and dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations.