03/21/2026 updated
100 % available
Efficient Chat Support Specialist | Customer Service Expert | Problem Solver
odesa, Ukraine
Worldwide
Active ListeningCustomer Relationship ManagementServicio al ClienteConflict ResolutionCustomer SatisfactionCustomer Communications ManagementEmployee RetentionIssue Tracking SystemsKnowledge BasesLiveChatSalesforce.ComStakeholder EngagementTime ManagementAdministrative OperationsData Protection
- Live Chat Support and Customer Communication
- Problem Solving and Conflict Resolution
- Multitasking and Time Management
- CRM Software (e.g., Zendesk, Freshdesk, Salesforce)
- Ticketing Systems and Issue Tracking
- Empathy and Active Listening
- Technical Troubleshooting and Guidance
- Knowledge Base and FAQ Management
- Virtual Assistance and Administrative Support
- Clear and Professional Written Communication
- Customer Satisfaction and Retention Strategies
- Adaptability in Fast-Paced Environments
- Team Collaboration and Stakeholder Engagement
- Data Privacy and Confidentiality Awareness
Languages
EnglishGoodRussianNative speakerUkrainianNative speaker