07/02/2023 updated
100 % available
Senior IT Delivery & Project Manager, PMP®, Scrum
Boadilla del Monte, Spain
Only remote
Bachelor´s degree in electronics engineeringInnovationManagement and Business ConsultingBusiness PlanningCertified Project Management ProfessionalCreatividadLeadershipInterpersonal SkillsLeadership StylesMultitaskingScrum MethodologyService OrientationCoordinatingSuccess DrivenCoaching and MentoringTeam Management
More than 25 years of experience in IT, from the strategic consultancy until its implementation by aligning processes, people, and systems. Extensive experience in team and technical delivery management, overachieving my targets and receiving outstanding evaluations. Transformational and coaching leadership styles, standing out for the ability to retain, motivate and coordinate the different members within high performance technical teams. Demonstrated creativity and ability to innovate in business solutions. Project Management Professional (PMP)®. Professional Scrum Master™ (PSM)
- Results oriented / self-directed ability to drive change.
- Strong planning and organizational skills
- Track record of initiative and outstanding performance
- Customer oriented attitude and good interpersonal skills.
- Ability to quickly build strong relationships.
- Establish clear priorities to achieve business objectives.
- Ability to multitask and switch focus as the business requires.
- Excellent people management skills: ability to lead a team and mentor individuals in career growth.
- International delivery management experience
- Passion for learning.
- Results oriented / self-directed ability to drive change.
- Strong planning and organizational skills
- Track record of initiative and outstanding performance
- Customer oriented attitude and good interpersonal skills.
- Ability to quickly build strong relationships.
- Establish clear priorities to achieve business objectives.
- Ability to multitask and switch focus as the business requires.
- Excellent people management skills: ability to lead a team and mentor individuals in career growth.
- International delivery management experience
- Passion for learning.
Experience
Professional experience10+ years
Freelancer since2021
Languages
EnglishFluentSpanishNative speaker
Project history
* PMO and delivery / project management consultancy for final clients, including advice for the proper allocation of resources, implementation of budgets, quantification of monetary risk and impact, making sure that all processes related to the completion of a project are carried out in the most efficient and effective manner, while maintaining a certain set of standards.
* Implement delivery excellence practices, aligning IT Processes and tools with organizational goals and objectives to optimize transversal processes and systems.
* Communication with project stakeholders, and executive and senior management, providing reporting insights on issues through root cause analyses to enable better controlling and measurement aspects.
* Short and long-term strategic planning support to the business’s executives that are meant to develop and capitalize business opportunities.
* Analysis of financial data and quality assurance, forecasting and reporting to the upper management.
* Promote the local execution of growth initiatives through an adequate management system to find
synergies by collaborating with the internal ecosystem (account executives, pre-sales, account
teams, management, business partners and integrators), maximizing customer value within the
company boundaries vision and strategy.
* Lead the implementation of multiple and complex program management initiatives, working closely
with cross-functional teams and resources to achieve milestones within established timelines.
* Build a strong relationship with customers and stakeholders to achieve delivery excellence and
maximize customer satisfaction.
* Train, advise, motivate, and supervise internal team members and contractors, influencing them to
take positive action and take responsibility for their assigned work and improving employee
retention and working relationships by resolving conflicts in a timely manner.
* Reporting and forecasting unit metrics both locally and at European/WW level, overachieving all key
metrics (revenue, profit, utilization, and sales) for 5 consecutive years (average 120% YoY
growth), being evaluated as a Professional Services Top Performer within the EMEA region.
* Implement delivery excellence practices, aligning IT Processes and tools with organizational goals and objectives to optimize transversal processes and systems.
* Communication with project stakeholders, and executive and senior management, providing reporting insights on issues through root cause analyses to enable better controlling and measurement aspects.
* Short and long-term strategic planning support to the business’s executives that are meant to develop and capitalize business opportunities.
* Analysis of financial data and quality assurance, forecasting and reporting to the upper management.
* Promote the local execution of growth initiatives through an adequate management system to find
synergies by collaborating with the internal ecosystem (account executives, pre-sales, account
teams, management, business partners and integrators), maximizing customer value within the
company boundaries vision and strategy.
* Lead the implementation of multiple and complex program management initiatives, working closely
with cross-functional teams and resources to achieve milestones within established timelines.
* Build a strong relationship with customers and stakeholders to achieve delivery excellence and
maximize customer satisfaction.
* Train, advise, motivate, and supervise internal team members and contractors, influencing them to
take positive action and take responsibility for their assigned work and improving employee
retention and working relationships by resolving conflicts in a timely manner.
* Reporting and forecasting unit metrics both locally and at European/WW level, overachieving all key
metrics (revenue, profit, utilization, and sales) for 5 consecutive years (average 120% YoY
growth), being evaluated as a Professional Services Top Performer within the EMEA region.
* Responsible of the complete P&L (8M+) for the Hybrid Cloud & Automation Professional Services Business Unit for Spain, Portugal, Greece, and Israel, with full responsibility over all sales and delivery KPIs (revenue, cost, signing, team utilization, CSAT, QA), 20% revenue growth YOY average, being evaluated as a Professional Services Top Performer within the EMEA region.
* Recruitment, mentor and lead a high-performance team of 30+ professionals, including sellers, engagement managers, architects, consultants, and partners. Team growth: +90%
* Promote the local execution of growth initiatives through an adequate management system to find synergies by collaborating with the internal ecosystem (account executives, pre-sales, account teams, management, business partners and integrators), maximizing customer value within the company boundaries vision and strategy.
* Led the implementation of multiple and complex program management initiatives, working closely with cross-functional teams and resources to achieve milestones within established timelines.
* Build a strong relationship with customers and stakeholders to achieve delivery excellence and maximize customer satisfaction. Average Score NPS > 92%.
* Train, advise, motivate, and supervise internal team members and contractors, influencing them to take positive action and take responsibility for their assigned work, and improving employee retention and working relationships by resolving conflicts in a timely manner.
* Reporting and forecasting unit metrics both locally and at European/WW level, overachieving all key metrics (revenue, profit, utilization, and sales) for 5 consecutive years.
* Recruitment, mentor and lead a high-performance team of 30+ professionals, including sellers, engagement managers, architects, consultants, and partners. Team growth: +90%
* Promote the local execution of growth initiatives through an adequate management system to find synergies by collaborating with the internal ecosystem (account executives, pre-sales, account teams, management, business partners and integrators), maximizing customer value within the company boundaries vision and strategy.
* Led the implementation of multiple and complex program management initiatives, working closely with cross-functional teams and resources to achieve milestones within established timelines.
* Build a strong relationship with customers and stakeholders to achieve delivery excellence and maximize customer satisfaction. Average Score NPS > 92%.
* Train, advise, motivate, and supervise internal team members and contractors, influencing them to take positive action and take responsibility for their assigned work, and improving employee retention and working relationships by resolving conflicts in a timely manner.
* Reporting and forecasting unit metrics both locally and at European/WW level, overachieving all key metrics (revenue, profit, utilization, and sales) for 5 consecutive years.
* Lead and manage the delivery for the professional services customer engagements for different industries and product portfolios along these 10+ years, managing different brands of IBM Software (Lotus, WebSphere, Tivoli, Rational and Data), with the primary mission of leading successful development and ensuring proper, best practice-oriented, software implementation.
* Determine the approach to be used in the projects and programs based on the understanding of the client's requirements through the design of a comprehensive strategy to achieve the successful outcome of the projects.
* Resolve customer service issues through proactive risk management, finding immediate solutions, managing SWG critical situations, increasing customer confidence and decreasing escalations to the executive and VP office.
* Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver with the goal of becoming a customer trusted advisor.
* Ensure the technical quality of the service proposals and solutions, identifying and satisfying resource needs and ensuring achievement of business and engagement goals.
* Forecasting, budgeting, Quality Assurance review and pricing approval delegation for the professional services proposals.
* Focused on revenue consumption, revenue growth generation and new signing, consistently exceeding engagement revenue, margin, service level objectives and quality targets.
* People management leading different teams of 10-15+ people, including internal project managers and technical resources, handling vendor contracting and its management when needed.
* Determine the approach to be used in the projects and programs based on the understanding of the client's requirements through the design of a comprehensive strategy to achieve the successful outcome of the projects.
* Resolve customer service issues through proactive risk management, finding immediate solutions, managing SWG critical situations, increasing customer confidence and decreasing escalations to the executive and VP office.
* Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver with the goal of becoming a customer trusted advisor.
* Ensure the technical quality of the service proposals and solutions, identifying and satisfying resource needs and ensuring achievement of business and engagement goals.
* Forecasting, budgeting, Quality Assurance review and pricing approval delegation for the professional services proposals.
* Focused on revenue consumption, revenue growth generation and new signing, consistently exceeding engagement revenue, margin, service level objectives and quality targets.
* People management leading different teams of 10-15+ people, including internal project managers and technical resources, handling vendor contracting and its management when needed.
Certificates
Professional Scrum Master™ (PSM I)
Scrum.org2023
Project Management Professional (PMP)®
Project Management Institute ( PMI )2022