06/09/2023 updated
100 % available
CX Architect, Senior Solution Consultant, Subject Matter Expert SAP CRM
Aarhus, Denmark
Worldwide
MBA(IT)Applications ArchitectureMicrosoft AzureBinary Space PartitioningCustomer Relationship ManagementBusiness TransformationConsultingData MigrationMiddlewareSalesFunctional DesignMarketingSAP IDocOpen Data ProtocolWebuiSalesforce.Com
- Performance-driven professional with over 16 years of rich & extensive experience in CRM consulting within large-scale business transformation programs
- Application Architect with excellence in gathering and understanding requirements of clients & other multiple stakeholders (at strategic and tactical levels), followed by a translation into functional specifications as well as provisioning of suitable solutions.
- Functional expertise in various SAP & Salesforce solutions S/4 Hana (Sales & Service), ECC (SD, CS), Salesforce (Admin, Sales & Service), SAP CRM, C/4 Hana (C4C Sales, Service, Marketing),
- Technical expertise in various programming languages of SAP and others - ABAP, CRM WEBUI, BSP, C4C(SDK).
- Integration expertise in integrating (ECC, S/4) tenants with other SAP (C4HANA/C4C/CRM/IBP/BW, etc.)/Non-SAP (Salesforce, Azure, etc.) systems across related applications (Sales Service & Marketing) using middleware systems (SAP CPI, PI/PO) and with different technologies (OData, SOAP, BDOC, IDOC).
- Data migration expertise in migrating master and transactional from Legacy systems to S4 or C4 systems.
Experience
Professional experience10+ years
Freelancer since2023
Languages
EnglishGood
Project history
dairy products in Scandinavia, and the largest dairy in the United Kingdom.
Provided Strong architectural leadership on CRM and ERP solutions; led workshops and drive functional discussions;
architect the solution against customer requirements with a focus on SAP Standard; configure the solution; documented
customer development specifications; high-level understanding of technical implications and strong communication skills.
Engaged in the implementation of the SAP C4C (sales and service) and Salesforce Service modules as part of the digital
transformation program.
Engaged in the implementation of the Marketing automation tool (SFMC & C4C Sales)
Instituting & executing business analysis strategies and overcoming complex business challenges using experience-backed
judgment, strong work ethics, and irreproachable integrity
Managing stakeholder community expectations and aligning with Program Increment (PI) planning and product roadmap
Collaborating with clients & stakeholders while keeping them informed of progress and issues to manage expectations on all
requirements and deliverables.
Understanding the voice of the business by collating enhancement requests related to SAP (S/4 Hana, C4C, CRM, ECC) &
Salesforce (Sales & Service Cloud) across the business community and making recommendations about their prioritization
and urgency.
Creating and refining End User Stories to drive effective local adoption.
Maintaining the product request backlog and executing sprints continuous improvement projects
Provided Strong architectural leadership on CRM and ERP solutions; led workshops and drive functional discussions;
architect the solution against customer requirements with a focus on SAP Standard; configure the solution; documented
customer development specifications; high-level understanding of technical implications and strong communication skills.
Engaged in the implementation of the SAP C4C (sales and service) and Salesforce Service modules as part of the digital
transformation program.
Engaged in the implementation of the Marketing automation tool (SFMC & C4C Sales)
Instituting & executing business analysis strategies and overcoming complex business challenges using experience-backed
judgment, strong work ethics, and irreproachable integrity
Managing stakeholder community expectations and aligning with Program Increment (PI) planning and product roadmap
Collaborating with clients & stakeholders while keeping them informed of progress and issues to manage expectations on all
requirements and deliverables.
Understanding the voice of the business by collating enhancement requests related to SAP (S/4 Hana, C4C, CRM, ECC) &
Salesforce (Sales & Service Cloud) across the business community and making recommendations about their prioritization
and urgency.
Creating and refining End User Stories to drive effective local adoption.
Maintaining the product request backlog and executing sprints continuous improvement projects
company in UK, & Europe
Engaged in the implementation of the SAP S/4 Hana & C4C service modules as part of the digital transformation program.
Perform various system configurations related to Service and Repair Processes for example service contract and service order
configuration (transaction type, item category, item determination, configuration related to profile and procedure, SLA
configuration, Warranty Determination, pricing determination, etc.).
Engaged in the implementation of the SAP S/4 Hana & C4C service modules as part of the digital transformation program.
Perform various system configurations related to Service and Repair Processes for example service contract and service order
configuration (transaction type, item category, item determination, configuration related to profile and procedure, SLA
configuration, Warranty Determination, pricing determination, etc.).
Defined business processes and integrated solutions and managed entire CRM sales team members.
Developed and documented the functional specs for the project requirements in the Blueprinting phase.
Led delivery of the support engagement with the offshore team
Developed and documented the functional specs for the project requirements in the Blueprinting phase.
Led delivery of the support engagement with the offshore team