Formerly HTC, CIBER & Hewlett Packard following multiple acquisitions.
SERVICE INFORMATION DEVELOPER II
Bridged the communication gap between credit card issuers (Visa, MasterCard, Discover and American
Express) and credit card vendors (Banks). Supported legacy mainframe programming and systems,
including disaster recovery preparation, for Global Payments business unit. Recognized as
player-coach, serving as mentor to new hires and junior staff.
Key Accomplishments:
* Served as Project Lead for annual Disaster Recovery Drill to support Exceptions Processing.
* Directed projects involving multi-currency conversion for International gaming & DB2 database
upgrades.
* Trained and mentored new hires and ensured projects remained within budget and on-time.
* Managed compliance to meet Global Payment Account and Credit Card Associations contractual
obligation.
* Key member of the cross-functional commercial site cluster of delivery team.
* Championed customer experience by adjusting credit card activity records on a daily basis to
ensure receipt of timely payments as 24/7 support resource.
* Recognized as DXC subject matter expert (SME); developed new business requirements and provided
production support during enterprise projects.