10/31/2026 updated
100 % available
Deputy Manager IT | Network & System Support Specialist | AI Skills
Dhaka, Bangladesh
Only remote
MA: Master of Arts in English, National University (1996-1997)Wireless LANActive DirectoryAdmin ToolsArtificial IntelligenceHP ServersTechnical SupportIBM System ISystems EngineeringComputer-Aided Facility ManagementCertified Computer ExaminerCisco Certified Internetwork ProfessionalCisco Certified Network AssociateCisco HardwaresCloud ComputingCloud Engineering
IT Infrastructure & Network Management
Extensive experience in diagnosing and resolving problems on servers, workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions. Setup and maintenance of local area networks, network traffic and security monitoring, and optimization of server performance.
IT Support & Troubleshooting
Over 20 years of hands-on experience providing technical support for hardware and software issues across PCs, scanners, printers, projectors and enterprise applications. Proficient in remote access fault diagnosis, system backups, and disaster recovery operations.
AI Tools & Data Annotation
Building AI agent workflows using AI models, memory, data, tools, and decision logic. Experience in AI data labeling for high-quality dataset creation, image editing prompt evaluation, and data collection projects to train AI systems.
Hardware & Software Configuration
Proficiency in evaluating, installing, and configuring computer hardware, networking software, and operating system software, as well as implementing data, software, and hardware security procedures.
Cisco Certified Network Assistant (CCNA)
Certified in Cisco Certified Network Assistant (CCNA) program from BRAC University, Dept. of Computer Science & Engineering, completed December 2004 to October 2005.
Oracle & Database Development
Certificate in Oracle 8i and Developer 6i from IBCS-PRIMAX Bangladesh Ltd., covering database administration and application development.
IT Proposal & Budgeting
Experience in IT proposal writing, budgeting, and technical specification development for large-scale organizational projects.
User Training & Documentation
Providing advice and training to users for troubleshooting common and specific identified problems. Consulting user guides, technical manuals, and other documents to research and implement solutions.
Generative AI
Completion of Outskill Certificate of Completion Generative AI Mastermind and HP Life Online Course: AI for Business Professionals Certificate.
Extensive experience in diagnosing and resolving problems on servers, workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions. Setup and maintenance of local area networks, network traffic and security monitoring, and optimization of server performance.
IT Support & Troubleshooting
Over 20 years of hands-on experience providing technical support for hardware and software issues across PCs, scanners, printers, projectors and enterprise applications. Proficient in remote access fault diagnosis, system backups, and disaster recovery operations.
AI Tools & Data Annotation
Building AI agent workflows using AI models, memory, data, tools, and decision logic. Experience in AI data labeling for high-quality dataset creation, image editing prompt evaluation, and data collection projects to train AI systems.
Hardware & Software Configuration
Proficiency in evaluating, installing, and configuring computer hardware, networking software, and operating system software, as well as implementing data, software, and hardware security procedures.
Cisco Certified Network Assistant (CCNA)
Certified in Cisco Certified Network Assistant (CCNA) program from BRAC University, Dept. of Computer Science & Engineering, completed December 2004 to October 2005.
Oracle & Database Development
Certificate in Oracle 8i and Developer 6i from IBCS-PRIMAX Bangladesh Ltd., covering database administration and application development.
IT Proposal & Budgeting
Experience in IT proposal writing, budgeting, and technical specification development for large-scale organizational projects.
User Training & Documentation
Providing advice and training to users for troubleshooting common and specific identified problems. Consulting user guides, technical manuals, and other documents to research and implement solutions.
Generative AI
Completion of Outskill Certificate of Completion Generative AI Mastermind and HP Life Online Course: AI for Business Professionals Certificate.
Experience
Professional experience10+ years
Freelancer since2025
Languages
EnglishFluent
Project history
Providing IT support, analyst, administrative and training services for this not-for-profit autonomous organization under Ministry of Finance, Bangladesh with over 2,000 people employed nationally. Responsibilities include diagnosing and resolving server, workstation and LAN problems, communicating with users to document issues, consulting technical manuals, evaluating and installing hardware and software, implementing security procedures, and IT proposal and budgeting.
Set up equipment for employee use, implemented network traffic and security monitoring software, optimized server performance, ensured software and hardware were up-to-date, provided user training and troubleshooting advice, and supervised other technical support workers.
Provided business systems, network and Internet support to users. Diagnosed, troubleshot and performed repairs on various devices. Helped in redesigning applications and software as required. Performed remote access fault diagnosis and resolved technical issues.
Certificates
Advanced Course on Hardware Core Technology
Hard Tech Computer1999