06/03/2026 updated
100 % available
Desktop Support Engineer / Customer Support Engineer
silvassa, India
Only remote
Diploma in Information Technology (GTU, 2021)DCOsSystem ServicesHP ServersTechnical SupportSystems EngineeringMicrosoft AzureGoogle ChromeCloud EngineeringVirtual Private ServersComputerized Maintenance Management SystemsComputer MaintenanceComputer EngineeringCommon Desktop EnvironmentsDesktop PublishingDesktop Computing
Desktop & Laptop Support
Installation, configuration and maintenance of Desktop and Laptop systems, including support and maintenance of peripherals like printers and scanners. Troubleshooting of hardware and software issues on Microsoft Windows desktop and Server systems.
Network Troubleshooting & Configuration
Troubleshooting of network issues, knowledge of Ethernet Technology including Ethernet cabling standards crimping and IO crimping, resolving issues of Network File and Folder Sharing, and solving problems of domain joining and adding systems to domain.
Operating System Installation & Configuration
Installation and configuration of various operating systems including Windows, Server and Ubuntu. Understanding of computer hardware sizing and assembling.
Programming Languages
Knowledge of SQL, HTML and PHP, including practical application using Wampserver for academic projects such as a Hardware Call Report Management System.
Software Tools
Proficiency in MS Office, Dreamweave, Sophos, Adobe Creative Cloud, Google Workshop and Packet Tracer.
AI Tools
Familiarity with a range of AI tools including ChatGPT, Gemini, Claude, Jullius, Notebook LM, Google AI Studio, Wispr Flow, Perplexity and Deepseek.
Email Client Configuration & Maintenance
Configuration and maintenance of Email and Email-clients such as Outlook on user PCs for email accounts.
Firewall & Server Management
Basic support for Sophos Firewall and server management, including performing data backups and managing user account information.
License Management
Assigning licenses of Microsoft Office, Adobe Creative Cloud and Google Workspace to users.
Installation, configuration and maintenance of Desktop and Laptop systems, including support and maintenance of peripherals like printers and scanners. Troubleshooting of hardware and software issues on Microsoft Windows desktop and Server systems.
Network Troubleshooting & Configuration
Troubleshooting of network issues, knowledge of Ethernet Technology including Ethernet cabling standards crimping and IO crimping, resolving issues of Network File and Folder Sharing, and solving problems of domain joining and adding systems to domain.
Operating System Installation & Configuration
Installation and configuration of various operating systems including Windows, Server and Ubuntu. Understanding of computer hardware sizing and assembling.
Programming Languages
Knowledge of SQL, HTML and PHP, including practical application using Wampserver for academic projects such as a Hardware Call Report Management System.
Software Tools
Proficiency in MS Office, Dreamweave, Sophos, Adobe Creative Cloud, Google Workshop and Packet Tracer.
AI Tools
Familiarity with a range of AI tools including ChatGPT, Gemini, Claude, Jullius, Notebook LM, Google AI Studio, Wispr Flow, Perplexity and Deepseek.
Email Client Configuration & Maintenance
Configuration and maintenance of Email and Email-clients such as Outlook on user PCs for email accounts.
Firewall & Server Management
Basic support for Sophos Firewall and server management, including performing data backups and managing user account information.
License Management
Assigning licenses of Microsoft Office, Adobe Creative Cloud and Google Workspace to users.
Experience
Professional experience0 - 5 years
Freelancer since2026
Languages
EnglishFluent
Project history
Working as a Desktop Support Engineer at Mediccapress Ltd. and Akar Ltd. on behalf of Orient Technologies Limited, Mumbai. Responsibilities include installation, configuration and maintenance of systems, network troubleshooting, OS installation, firewall support, server management and license management.
Worked as a Customer Support Engineer at Hindustan Unilever Limited on behalf of Rita Computer, Silvassa. Responsibilities included installation, configuration and maintenance of desktop and laptop systems, network troubleshooting, OS installation, email client configuration, and hardware support.