06/08/2026 updated
100 % available
Desktop Support Engineer / Data Center Technician
Kongens Lyngby, Denmark
Worldwide
BA (Hons) Business Management (Business Technology)DCOsHP ServersTechnical SupportCisco HardwaresConfiguration ManagementComputer MaintenanceData CentersData ControlData InfrastructureData Terminal EquipmentDesktop ComputingMicrosoft Desktop Optimization PackDesktop SupportDesktop VirtualizationDevice Management
Data Center Infrastructure & Hardware Support
Maintenance and support of critical data center infrastructure, including hardware diagnostics, repairs, and replacements across servers, storage, and networking equipment. Execution of racking, stacking, cabling, imaging, and configuration of new systems.
Desktop & System Support Engineering
Maintenance of laptops, computers, servers, and mobile phones. Installation and maintenance of systems, servers, and networks, as well as finding and implementing tech solutions for customers at home and office environments.
ICT Infrastructure & Helpdesk Operations
Day-to-day operational support for ICT infrastructure and Help Desk, including hardware and software installations, configurations, updates, troubleshooting, and end-user training and assistance.
Network Installation & Maintenance
Installation and maintenance of location-sized systems, IP cameras, and networks, ensuring stable and reliable connectivity.
Windows & Mac OS Administration
Maintenance of computer systems and servers running both Windows and Mac OS, including system updates and configuration management.
Environmental Monitoring & Preventive Maintenance
Monitoring of environmental conditions in data centers and performing routine preventive maintenance to reduce downtime and ensure operational stability.
Incident Documentation & Configuration Management
Documentation of procedures, incidents, and configurations with clarity and accuracy to support operational continuity and compliance.
Customer Service & First-Contact Resolution
Delivery of exceptional service by resolving customer inquiries efficiently, providing accurate information, and ensuring first-contact resolution using internal tools and software.
Community Interpretation & Cultural Mediation
Consecutive interpretation in legal, medical, and social service contexts, as well as cultural mediation and document translation in multilingual environments.
Maintenance and support of critical data center infrastructure, including hardware diagnostics, repairs, and replacements across servers, storage, and networking equipment. Execution of racking, stacking, cabling, imaging, and configuration of new systems.
Desktop & System Support Engineering
Maintenance of laptops, computers, servers, and mobile phones. Installation and maintenance of systems, servers, and networks, as well as finding and implementing tech solutions for customers at home and office environments.
ICT Infrastructure & Helpdesk Operations
Day-to-day operational support for ICT infrastructure and Help Desk, including hardware and software installations, configurations, updates, troubleshooting, and end-user training and assistance.
Network Installation & Maintenance
Installation and maintenance of location-sized systems, IP cameras, and networks, ensuring stable and reliable connectivity.
Windows & Mac OS Administration
Maintenance of computer systems and servers running both Windows and Mac OS, including system updates and configuration management.
Environmental Monitoring & Preventive Maintenance
Monitoring of environmental conditions in data centers and performing routine preventive maintenance to reduce downtime and ensure operational stability.
Incident Documentation & Configuration Management
Documentation of procedures, incidents, and configurations with clarity and accuracy to support operational continuity and compliance.
Customer Service & First-Contact Resolution
Delivery of exceptional service by resolving customer inquiries efficiently, providing accurate information, and ensuring first-contact resolution using internal tools and software.
Community Interpretation & Cultural Mediation
Consecutive interpretation in legal, medical, and social service contexts, as well as cultural mediation and document translation in multilingual environments.
Experience
Professional experience10+ years
Freelancer since2020
Languages
ArabicNative speakerDanishBasic knowledgeEnglishFluent
Project history
Maintaining and supporting critical data center infrastructure, performing hardware diagnostics, repairs, and replacements across servers, storage, and networking equipment. Executing racking, stacking, cabling, imaging, and configuration of new systems. Monitoring environmental conditions and performing routine preventive maintenance. Documenting procedures, incidents, and configurations. Collaborating with IT and engineering teams on-site and remotely.
Part of the Wave 1 launch team for The Home Depot support project. Delivering exceptional service to U.S. customers by resolving inquiries efficiently, providing accurate information, and upselling where appropriate. Using internal tools and software to ensure first-contact resolution while working flexible overnight shifts.
Providing consecutive interpretation in a refugee camp, facilitating communication between refugees and humanitarian staff in legal, medical, and social service contexts. Assisting with cultural mediation and occasionally translating documents and supporting crisis response efforts.