10/17/2026 updated
YG
100 % available
Desktop Support & IT Systems Specialist
Avcılar, Turkey
Worldwide
Bachelor's Degree in Electrical, Electronics and Communications EngineeringActive DirectoryTechnical SupportSystems EngineeringComputer-Aided Software EngineeringCompTIA Advanced Security PractitionerCertified in the Governance of Enterprise ITCisco PIXCisco HardwaresCisco IOSCompTIA Network+CompTIA Security+Information SystemsComputer MaintenanceComputer EngineeringMicrosoft Management Console
Desktop Support & Troubleshooting
Hands-on experience in providing desktop support for users, resolving hardware, software, printer, email, and connectivity issues. Proficiency in troubleshooting Windows and macOS systems, performing software updates, and escalating complex technical issues when needed.
Network Administration
Solid background in network administration, including managing network infrastructure, ensuring system stability, and assisting with network-related issues. Certified in CCNA and CompTIA N+, demonstrating strong foundational networking knowledge.
Systems Engineering & IT Infrastructure
Experience in supporting infrastructure operations and system reliability, installing and configuring hardware and software, and managing IT services and digital systems across corporate and educational environments.
Hardware & Software Configuration
Installation and configuration of desktops, laptops, operating systems, applications, and peripheral devices across various environments.
Website & Digital Systems Management
Management of website operations, user experience improvements, technical integrations, and online registration workflows to support business operations.
Remote & Onsite User Support
Provision of technical assistance to end users both remotely and onsite, documenting incidents and resolutions to ensure continuity of service.
Microsoft Certifications (MCSA)
Certified as Microsoft Certified Solutions Associate (MCSA), reflecting expertise in Microsoft server and systems administration.
CompTIA A+ Certification
CompTIA A+ certified, validating skills in IT hardware, software troubleshooting, and end-user support best practices.
Educational Technology Integration
Integration of educational technology tools and online teaching platforms into daily instruction, supporting digital learning environments.
Hands-on experience in providing desktop support for users, resolving hardware, software, printer, email, and connectivity issues. Proficiency in troubleshooting Windows and macOS systems, performing software updates, and escalating complex technical issues when needed.
Network Administration
Solid background in network administration, including managing network infrastructure, ensuring system stability, and assisting with network-related issues. Certified in CCNA and CompTIA N+, demonstrating strong foundational networking knowledge.
Systems Engineering & IT Infrastructure
Experience in supporting infrastructure operations and system reliability, installing and configuring hardware and software, and managing IT services and digital systems across corporate and educational environments.
Hardware & Software Configuration
Installation and configuration of desktops, laptops, operating systems, applications, and peripheral devices across various environments.
Website & Digital Systems Management
Management of website operations, user experience improvements, technical integrations, and online registration workflows to support business operations.
Remote & Onsite User Support
Provision of technical assistance to end users both remotely and onsite, documenting incidents and resolutions to ensure continuity of service.
Microsoft Certifications (MCSA)
Certified as Microsoft Certified Solutions Associate (MCSA), reflecting expertise in Microsoft server and systems administration.
CompTIA A+ Certification
CompTIA A+ certified, validating skills in IT hardware, software troubleshooting, and end-user support best practices.
Educational Technology Integration
Integration of educational technology tools and online teaching platforms into daily instruction, supporting digital learning environments.
Experience
Professional experience10+ years
Freelancer since2020
Languages
ArabicNative speakerEnglishFluentTurkishFluent
Project history
Provided desktop support for users, resolving hardware, software, printer, email, and connectivity issues. Installed and configured desktops, laptops, operating systems, applications, and peripheral devices. Performed troubleshooting, software updates, basic maintenance, and escalated complex technical issues when needed.
Managed IT services, website operations, and digital systems to support the academy's online learning environment and daily business operations. Maintained and improved website performance, user experience, technical integrations, and online registration workflows. Supported internal teams with technical troubleshooting, system setup, platform management, and digital process improvements.
Taught mathematics to middle and high school students in English and Arabic. Integrated educational technology tools and online teaching platforms into daily instruction. Enhanced student performance through analytical teaching methods and structured problem-solving practice.