Ecommerce-Customer Care Specialist

Experienced Customer care specialist with a demonstrated history of working in the food production industry.Skilled in Customer Relationship Management (CRM), Invoice Processing, Creative Writing, SAP Products(Idocsand Stock management) and Microsoft Office. Strong support professional graduated from University of Bucharest- Management, Organization and Marketing.
-Establish a personalized relationship with the client in order to optimise the service level.
-E-commerce flows on sites and Master data issues,RMA’s
-Monitoring of COD Reimbursements and SAP/Demandware(Salesforce) order flows,payments andreturns
- Proactively ensure order processing and follow-up until the delivery.
-Efficiently answer to the clients requirements (deadlines, shortages, information, disputes,OOS )
- Recording, analysing and follow up the disputes situations (complains, deductions, returns etc.) inaccordance with the Credit team,the sales and controlling teams, and the physical distribution.
- Enforcing the credit policy and the application of our sales terms and conditions in term of payementdeadlines, through follow-up of the bills payement and in proactively ensuring reminders.
- Staying in touch with the Credit team in order to identify any credit risks and to implement adaptedcorrective actions.
- Responsability for the client accounts clarity (clearing of accounts)
- Proactively communication towards the hierarchy in case of problems and implement adaptedcorrective actions.
- Participation to the training of new collaborators and transfer of knowledge and know-how of the job.
- According to the organisation, participation to the implementation of projects in collaboration with theclient (ex: information sharing, stock levels optimizations etc.)