02/24/2026 updated
100 % available
Digital Product & Project Manager - Website, Ecommerce & Digital Customer Journeys
Sliema, Malta
Only remote
BSc Economics with Finance (First Class Honours)About me
Project Manager / Senior BA / Delivery Lead with 10+ years delivering complex transformations across aviation, banking, insurance, and law.
Atlassian ConfluenceAtlassian JiraAutomationBusiness AnalysisCustomer ExperiencePersonalizationData TransmissionsDesign of ExperimentsE-CommerceExperimentationGap AnalysisGoogle AnalyticsMarketingProject ManagementProduct Management
Product Management
Product roadmap planning, customer journey mapping, discovery, PRDs, prioritisation, OKRs and success metrics with expertise in defining journey rules engines and lifecycle marketing
Digital Optimization
Website and ecommerce funnel optimisation, personalisation and consent management, self-service and servicing journeys with data-led experimentation
Agile Delivery
Scrum and Kanban methodologies, stakeholder facilitation, sprint planning, UAT and release management with hands-on experience from discovery to launch
Data Analytics
KPI definition, dashboarding, experiment design, insight-led iteration using GA4, Power BI and behavioural analytics
Process Automation
RPA automation, OCR implementation, auto-payments, currency flow automation and high-volume deal booking systems
Technical Tools
Jira, Confluence, Sitecore CDP, Sitecore Personalize, Salesforce Marketing/Service Cloud, Excel proficiency
Business Analysis
Requirements gathering, gap analysis, workflow creation, data transfer, system implementations and stakeholder management
Project Management
Multi-tier user registration projects, roadmap ownership, discovery processes, and cross-functional team coordination
Product roadmap planning, customer journey mapping, discovery, PRDs, prioritisation, OKRs and success metrics with expertise in defining journey rules engines and lifecycle marketing
Digital Optimization
Website and ecommerce funnel optimisation, personalisation and consent management, self-service and servicing journeys with data-led experimentation
Agile Delivery
Scrum and Kanban methodologies, stakeholder facilitation, sprint planning, UAT and release management with hands-on experience from discovery to launch
Data Analytics
KPI definition, dashboarding, experiment design, insight-led iteration using GA4, Power BI and behavioural analytics
Process Automation
RPA automation, OCR implementation, auto-payments, currency flow automation and high-volume deal booking systems
Technical Tools
Jira, Confluence, Sitecore CDP, Sitecore Personalize, Salesforce Marketing/Service Cloud, Excel proficiency
Business Analysis
Requirements gathering, gap analysis, workflow creation, data transfer, system implementations and stakeholder management
Project Management
Multi-tier user registration projects, roadmap ownership, discovery processes, and cross-functional team coordination
Languages
EnglishNative speakerPortugueseFluent
Project history
Created comms lifecycle marketing vision and backlog, led end-to-end journey mapping across aerlingus.com, owned roadmap for multi-tier user registration and marketing consent centre, product owner for Sitecore CDP and Personalize
Improved end-to-end claims journey through process redesign and delivery of accident recreation tool, delivered invoice processing automation using OCR and auto-payments
Optimised agile workflow to improve throughput, progress visibility, and stakeholder transparency, defined requirements for payment file automation