03/19/2026 updated
100 % available
Digital Transformation Consultant
Humlebæk, Denmark
Only remote
Master of Information StudiesAgile MethodologyAutomationBusiness Process ImprovementStrategic ManagementChange ManagementCloud ComputingConsultingData CollectionDigitizationGovernanceInformation Technology Infrastructure Libraries (ITIL)IT Service ManagementMaintenanceMappingProcess Development
Digital Transformation Leadership
Leadership and guidance in organizational change with focus on people leadership, communication and advisory services for digital transformation initiatives across business areas, processes, services and products.
ServiceNow Platform Implementation
Comprehensive expertise in ServiceNow platform implementation, automation advisory, digital platform implementations across Employee and Customer Experiences, Products and Services with global automation model delivery.
Cloud Governance and Service Management
Design and implementation of cloud governance models, service management office processes, digital governance and control frameworks with trusted advisory for automation initiatives and strategic alignment requirements.
ITIL and ITSM Expertise
Extensive knowledge in ITIL frameworks, IT Service Management processes, process development and management, service definition and documentation with certification as ITIL trainer and expert.
Agile Design and Development
Business and management alignment, digital vision and scope definition, facilitating design and development sprints, digital requirement stories, training and communication, project guidance and organizational change management.
Process Automation and Documentation
Process requirements for automation, KPIs and reporting dashboards, process procedure and role documentation, tool vision and capability mapping, governance and risk management for data collection and maintenance.
Strategic Planning and Advisory
Vision, strategy, road maps and continual improvement planning, strategic alignment and requirements definition for automation, business and operating models development for automation initiatives.
Training and Certification
Service Management training including certification, tool and process training, people development and training programs, organizational leadership and communication skills development.
Leadership and guidance in organizational change with focus on people leadership, communication and advisory services for digital transformation initiatives across business areas, processes, services and products.
ServiceNow Platform Implementation
Comprehensive expertise in ServiceNow platform implementation, automation advisory, digital platform implementations across Employee and Customer Experiences, Products and Services with global automation model delivery.
Cloud Governance and Service Management
Design and implementation of cloud governance models, service management office processes, digital governance and control frameworks with trusted advisory for automation initiatives and strategic alignment requirements.
ITIL and ITSM Expertise
Extensive knowledge in ITIL frameworks, IT Service Management processes, process development and management, service definition and documentation with certification as ITIL trainer and expert.
Agile Design and Development
Business and management alignment, digital vision and scope definition, facilitating design and development sprints, digital requirement stories, training and communication, project guidance and organizational change management.
Process Automation and Documentation
Process requirements for automation, KPIs and reporting dashboards, process procedure and role documentation, tool vision and capability mapping, governance and risk management for data collection and maintenance.
Strategic Planning and Advisory
Vision, strategy, road maps and continual improvement planning, strategic alignment and requirements definition for automation, business and operating models development for automation initiatives.
Training and Certification
Service Management training including certification, tool and process training, people development and training programs, organizational leadership and communication skills development.
Experience
Professional experience10+ years
Freelancer since2013
Languages
DanishNative speakerEnglishFluent
Project history
Serve as a trusted advisor, coach, and hands-on practitioner, guiding organizations in the effective management and control of IT services and products through robust service management methods and frameworks. Spearhead initiatives to help clients document and implement comprehensive governance structures, policies, processes, procedures, roles, tool requirements, and reporting mechanisms.
Founding partner of Experience Design, primarily responsible for engaging and advising clients as a trusted advisor on automation and digital platform implementations across Employee and Customer Experiences, Products, and Services.
Responsible for the BusinessNow strategy planning and execution. Leading and managing the Digital Advisory department: Digital Business Advisory and Digital Architecture.