09/06/2022 updated

**** ******** ****
100 % available

Provide Remote Technical Support and System Administration

Sri Lanka
Sri Lanka
CCNA
Sri Lanka
Sri Lanka
CCNA

Profile attachments

Resume

Microsoft WindowsActive DirectoryDomain ControllersIBM AIXIMacApple IOSTechnical SupportAutomotive IndustrySymantec Backup ExecBusiness Relationship ManagementUnixCisco Certified Network AssociateCisco IOSCisco RoutersSoftware DocumentationDesktop ComputingLinuxWeb DevelopmentDomain Name System (DNS)Graphic DesignElectrical SwitchgearInternet SecurityProblem SolvingLocal Area NetworksSystem Center Configuration ManagerWindows ServersSAP ERPNetworkingNetwork AdministrationNorton AntivirusPerformance TuningPrinting and Screen PrintingSAP ApplicationsTCP/IPUser AssistanceWide Area NetworksWireless CommunicationsTabletsFirewalls (Computer Science)System AdministrationInformation TechnologyFidelioLaptopsCisco
I am an experienced Professional in Information Technology working over 13 years in Sri Lanka and Saudi Arabia for reputed Organizations such as Hotels, Bank and Automotive industry. Throughout my career, I have taken numerous trainings and certification exams such as CCNA, Systems & Network Administration, Installing and Configuring Windows Server 2012, Administrating Windows Server 2012, Linux Systems & Network Administration, Graphic Designing Course, SCCM, Web Developer Program, AIX & SAP Basis. AREAS OF EXPERTISE οƒ˜ Technical Troubleshooting οƒ˜ End User Training οƒ˜ Virus Detection, Removal & Prevention οƒ˜ IT Infrastructure & Performance Tuning οƒ˜ System Upgrades & Optimization Security, Backup & Recovery Solutions οƒ˜ Technical & User Documentation Relationship Management οƒ˜ Flexible, guest-oriented with outstanding problem solving skills οƒ˜ Experienced in handling a multi-national work force TECHNICAL PROFICIENCIES Platforms : Windows, Unix, Linux, Mac OS X, iOS Networking : LANs / WANs / SANs, TCP / IP, DNS, HTTP, Wireless / Cisco Routers & Switches, Firewalls, Cisco IOS, Active Directory Domain Controllers Hardware : iPads, iMacs, tablets, desktops, laptops, printers, scanners, projectors Applications : Norton Antivirus, Symantec Backup Exec, Norton Internet Security, Fidelio, Opera, Micros SAP : AIX & SAP Basis SCCM : Microsoft Window Updates, Patches & Upgrade I pride my work on being professional, of the highest quality and always deliver on time. Thank you for taking the time to read my application. Looking forward to an opportunity to provide my best services at all time.

Experience

Professional experience10+ years

Languages

EnglishGood

Project history

IT Support Engineer- SAP Basis

Associated Motorways (Pvt) Limited

Automotive & Vehicle Manufacturing

IT Support Coordinator

Associated Motorways (Private) Limited
* Providing technical support in a 500+ user
environment.
* Answers, evaluates, and prioritizes
incoming telephone, e-mail, and in-person
requests for assistance from users
experiencing problems with hardware,
software, networking, and other computerrelated
technologies.
* Installing & Configuring Computer
Hardware Operating System & Application.
* Troubleshooting system & network
problems.
* Closed 95% of trouble tickets on the first call
without escalation.
* Experience in AIX & SAP Basis.

Leader - Helpdesk / National Development Bank

Sri Lanka ( Randstad Lanka (Pvt) Limited deputed to IBM World Trade Corporation)
* Lead the helpdesk team
* Provide End user support in a Microsoft
Windows based network environment
* Operates master consoles to monitor the
performance of computer systems and
networks, and coordinate computer network
access and use.
* Responds courteously and efficiently to
queries and problems from system users.

IT Manager

Habitat Hotel
* Maintains and administrate computer
networks and related computing
environments including computer hardware,
systems software, applications software, and
all configurations.

* Performs data backups and disaster recovery
operations.
* Diagnoses, troubleshoots, and resolves
hardware, software, or other network and
system problems, and replace defective
components when necessary.
* Plans, coordinates, and implements
network security measures to protect data,
software, and hardware.
* Monitors and maintains proper inventory of
hardware and software license.

IT Executive

Mount Lavinia Hotel

IT Supervisor

Mount Lavinia Hotel

IT Trainee

Mount Lavinia Hotel
* Committed to delivering high levels of
customer service.
* Responds courteously and efficiently to
queries and problems from guests.

* Responsible for smooth functioning and coordination
of vendors for Guest Internet,
Property Management Systems - PMS, Point
of Sale - POS, IPTV, Telephony systems
and other software vendors.
* Responsible for overseeing and handling
network configuration, Servers,
Workstations, Networking equipment,
PABX, email accounts, and also support for
the underlying server/desktop infrastructure.
* Ensure that policies and procedure relating
to PCI compliance are updated.
* Maintains a system error / progress log
book and deals with reported problems.
* Monitors and maintains proper inventory of
hardware and software license.

Contact form

Log in to get in touch

You need to be logged in to use the contact form.

Sign upLog in