KI Trainer & AI Coach | Generative KI | LLM | Prompt Engineering | Microsoft Copilot

• Plan, initiate and manage projects and change requests within specified product portfolio
• Implement IT strategies that deliver projects on schedule and within budget
• Decide on best suited approach specific to the project – Scrum, Kanban, Waterfall
• Define product release scopes and plan system releases in collaboration with business units, vendors, external partners and Quality Management
• Ensure unified and reliable status information on all projects and system changes within product portfolio
• Work closely with the development teams as a Scrum Master to help them remove impediments and continuously improve processes using agile techniques and frameworks
• Support the Organization at the beginning of their agile transformation in the role of a Scrum and Kanban teacher/Agile Coach

• Building and Managing a Team of 13 Service Desk Agents supporting 6 languages in 7 regions
• Defining and constantly improving all processes and operations
• Creating training materials and Knowledge Base
• Responsible for IT Service Delivery according to agreed upon SLAs
• Facilitating daily Stand-ups and monthly Retrospective meetings
• Planning daily activities using a Kanban board and burndown chart
• Coaching and motivating the Team Members
• Reporting to Delivery Management and Project Management
• Managing Transition Processes:
- Planning and Conducting Due Diligence Interviews
- Creating Due Diligence Reports
- Scheduling and controlling Knowledge Transfer activities
- Driving Transition Project Management Meetings with the Customer

• Providing complex IT Support in German, English and Polish
• Ticket, call and chat handling in ServiceNow
• Troubleshooting, solving issues related to software and hardware environment (Windows 7/10 based PCs, LAN/WLAN/VPN connection, Citrix, Office 2010/365, Mobile Device Management and other issues
• Administering Windows Servers through Active Directory
• Conducting job interviews with candidates
• Providing technical classroom training for newcomers
• Mentoring and coaching team members
• Supporting Leads in Shift Planning/Quality and Knowledge Management

•    Managing accounts in the IT, medical, construction and other industries 
•    Planning and controlling project budget and schedule 
•    Managing project supporting materials in cooperation with terminology coordinators (project and product translation memories, term bases, glossaries, linguistic guidelines and general instructions for translators) 
•    Risk analysis and management, defining preventive measures and mitigation actions 
•    Quick and independent decision-making and problem-solving 
•    Cooperating with client PMs, vendors and in-house team members (localization and DTP engineers, linguists, vendor managers) 
•    Allocating required project resources: people, software 
•    Mentoring and Coaching new Project Managers 
•    Providing Classroom Training for SAP Translators