03/11/2026 updated
100 % available
E-Commerce Customer Service Specialist
Agualva Cacem, Portugal
Only remote
Business Higher National DiplomaCustomer Relationship ManagementServicio al ClienteCustomer SatisfactionCustomer Communications ManagementData EntryData ManagementE-CommerceSalesLiveChatRetail-ManagementShopifyTime ManagementData ProcessingLifecycle ManagementOrder Picking
E-Commerce Platform Management
Shopify store management with expertise in order processing and customer communication via email and chat
Customer Support Systems
Email and live chat support with proven problem-solving and returns handling capabilities
CRM and Ticketing Tools
Zendesk platform management with experience handling 500,000+ customer tickets
Order and Returns Processing
Complete order lifecycle management including returns and refund processing
Communication and Problem-Solving
Advanced customer communication skills with focus on problem resolution
Business and Sales Experience
Sales support experience with customer satisfaction optimization
Multitasking and Time Management
Efficient handling of multiple customer inquiries and operational tasks
Fulfillment and Basic Logistics Coordination
Order fulfillment coordination and basic logistics management
Data Entry and Accuracy
Precise data management and accuracy in customer information handling
Shopify store management with expertise in order processing and customer communication via email and chat
Customer Support Systems
Email and live chat support with proven problem-solving and returns handling capabilities
CRM and Ticketing Tools
Zendesk platform management with experience handling 500,000+ customer tickets
Order and Returns Processing
Complete order lifecycle management including returns and refund processing
Communication and Problem-Solving
Advanced customer communication skills with focus on problem resolution
Business and Sales Experience
Sales support experience with customer satisfaction optimization
Multitasking and Time Management
Efficient handling of multiple customer inquiries and operational tasks
Fulfillment and Basic Logistics Coordination
Order fulfillment coordination and basic logistics management
Data Entry and Accuracy
Precise data management and accuracy in customer information handling
Experience
Professional experience10+ years
Freelancer since2013
Languages
GermanNative speakerEnglishFluent
Project history
Provided long-term support for multiple companies across banking, e-commerce, and retail. Assisted in banking sector projects, including company mergers and digital transformation/monitoring of KYB & KYC processes. Supported leading e-commerce businesses such as Tink Smart Home, Snocks, Just Russel, and Voyage Prive with customer service, order management, and operational processes. Specialized in customer communication (email & chat), returns handling, and Shopify-based store support.