Business Process Manager / Systems Development Manager, Customer Relationship Management Specialist,

ARC Refreshments Corporation, Quezon City, Philippines,

Responsibilities

** Formulates, improves, and streamlines policies, guidelines, standards and procedures for the company
* Serves as Project Manager to multiple systems developments and enhancements (Qlikview, HRIS,
Timekeeping, Fixed Asset Management System, Petty Cash System, Sales Force Automation)
* Manages the development and deployment of new applications, systems software and/or enhancements
of existing applications throughout the enterprise including end-user training.
* Provides support and services in the implementation, maintenance and expansion of quality and
productivity programs
* Provides systems training and technical assistance across the organization and ensures that end users
maximize the systems

Responsibilities

* Maintains effective customer relationships and manages all services and loans, and maintain effective
business relationship to customers
* Ensures optimum level of customer service for all business products.
* Coordinates with staff and resolve all issues for business products and services

Responsibilities

* Formulates policies and procedures and other quality records
* Provides support and services to Plant Operations and Logistics Department in the implementation,
maintenance and expansion of quality and productivity programs.