06/02/2026 updated

ST
100 % available

EDI Consultant & Integration Specialist

Brasov, Romania
Only remote
Bachelor's degree in Computer Science (Mathematics and Computer Science Faculty, Transilvania University Brasov, 2003-2007)
Brasov, Romania
Only remote
Bachelor's degree in Computer Science (Mathematics and Computer Science Faculty, Transilvania University Brasov, 2003-2007)

Profile attachments

Sebastian-Ticusan-CV-DE.pdf
Sebastian-Ticusan-CV-EN.pdf

About me

IT Delivery and Service Manager with 18+ years of enterprise experience across B2B integration, application maintenance, and ITIL-driven operations. Leading distributed support teams for German-speaking premier customers across DACH automotive, pharma, and large-enterprise accounts.

Active DirectoryChange ManagementContinuous IntegrationIncident ManagementElastic LogstashService DeliveryCustomer SupportJenkins
EDI & Integration Development (Axway B2Bi, WSO2)
Development of new integrations and modification of existing ones using Axway B2Bi and WSO2 APIM & MI, including work with GIT and CI/CD pipelines. Development of maps in Axway Mapping Services/BOM and migration of Axway WebEdi from Windows to Linux.

CI/CD & Automation (Jenkins, Fitnesse)
Creation of automated jobs for deployment of integrations in Jenkins and development of automated tests for integration in Fitnesse.

Monitoring & Alerting Systems (Elastic Search, Logstash, Grafana)
Migration and management of monitoring and alerting systems including Elastic Search, Logstash, Grafana, Metric Beat and File Beat.

Virtualization & PLM Systems (Citrix, XenCenter)
Management of virtual machine catalogues, installation and updating of graphic design/CAD applications, taking snapshots and deploying master images on clones via MCS or PVS, and monitoring with XenCenter, XenDirector and Citrix Studio.

ITIL-based Incident & Problem Management
Handling of incidents, problems and changes according to ITIL standards, including reporting to customers and estimation of project effort in hours.

Active Directory & Microsoft Support
Delivery of technical support for premier customers in the area of Active Directory, resolving complex technical problems and collaborating with engineers from other teams.

Team Lead & AMS Operations
Leading AMS teams, organizing team activities to meet customer requirements and SLAs, acting as main technical contact for customers, and managing escalations and support activities.

TSIM Escalation Engineering
Resolution of complex TSIM problems that have been escalated, reporting product defects to R&D, prioritizing issues based on customer needs, and visiting customers on-site for troubleshooting.

Languages

GermanFluentEnglishFluentRomanianNative speaker

Project history

EDI Consultant

Chronos IT Solutions
Developing new integrations and modifying existing ones in Axway B2Bi and WSO2 APIM & MI while working with GIT and CI/CD pipelines. Developing maps in Axway Mapping Services/BOM. Developing automated tests for integration in Fitnesse. Creating automated jobs for deployment of integrations in Jenkins. Assisted in takeover of support activities for B2Bi and WSO2 from an external provider. Assisted in migration of monitoring and alerting systems (Elastic Search, Logstash, Grafana, Metric Beat, File Beat). Migration of Axway WebEdi from Windows to Linux.

AMS Team Lead (QUIRL app.)

IBM Romania
Takeover of an application from an external provider (QUIRL). Main technical contact for the customer. Organizing the team to meet customer requirements and SLAs. Level 2 support for the QUIRL application. Handling incidents, problems and changes according to ITIL standards. Reporting to the customer according to ITIL standards. Estimation of project effort in hours. Maintenance activities for Quirl including migration to new servers, configuration modifications, releases, migration to new Citrix Servers, and testing compatibility with new standards on related systems.

AMS Team Lead (Virtualization)

IBM Romania
Main technical contact for the customer. Organizing the team to meet customer requirements and SLAs. All activities performed as Package Solution Consultant for PLM Systems (Virtualization).

Package Solution Consultant: PLM Systems (Virtualization)

IBM Romania
Taking care of and updating the application catalogue of virtual machines. Installing and updating graphic design/CAD applications like Catia and Creo through different methods (sccm, script etc.). Taking snapshots and deploying the master image on clones (thru MCS or PVS). Monitoring the state of blades, virtual machines and errors in the environment with XenCenter, XenDirector and Citrix Studio. Level 2 support for the virtualization solution. Handling incidents, problems and changes according to ITIL standards. Reporting to the customer according to ITIL standards.

Escalation Engineer - TSIM

Axway Romania
Resolving complex TSIM problems that have been escalated. Reporting product defects to R&D. Prioritizing issues based on customer needs together with R&D. Visiting customers to troubleshoot problems on-site, sometimes together with R&D. Visiting customers on-site together with account manager and sales to update them on the current status of their contract and progress on their reported technical issues. Performing weekly calls with top customers to update them with the status on their support cases. Establishing and implementing ramp up plan for new colleagues.

Support Team Leader - TSIM

Axway Romania
Building a support team to take over support activities for TSIM from Germany. Transferring the support activity from Germany to Bucharest. Creating and applying transition plan. Building relations between the German support, R&D, consultant team and the new support team in Bucharest. Planning trainings and knowledge transfer. Building and maintaining customer relations. Coordinating the team. Managing customer alerts and escalations. Building processes for improving communication between R&D and support. Reviewing cases of the support team and making suggestions for improvement. Generating statistics for team load, customer satisfaction, commitments and SLAs. Delivering support for German customers. Performing weekly calls with top customers.

Support Engineer - Active Directory

Microsoft Romania
Delivering technical support for German speaking premier customers (biggest Microsoft clients representing 20% of the Microsoft customer portfolio) from Austria, Suisse, Germany, and Czech Republic. Resolving technical problems by adapting to customer needs and in depth knowledge of the product. Respecting the processes and the SLAs. Collaborating with engineers from other teams to ensure highest quality support.

Intern

Nordrheinische Aertzteversorgung
Assisting different members of the IT department on their daily activities. Building up knowledge.

Contact form

Log in to get in touch

You need to be logged in to use the contact form.

Sign upLog in