07/29/2025 updated
100 % available
Transition, Service Readiness & Transformation Leader
Sofia, Bulgaria
Worldwide
Master's Degree in ManagementAtlassian ConfluenceAtlassian JiraAutomationInformation Technology Infrastructure Libraries (ITIL)Infrastructure ManagementISO/IEC 20000Project ManagementPRojects IN Controlled Environments Version 2 (PRINCE2)Process DesignScrum MethodologyService DeliveryMicrosoft SharePointStakeholder ManagementOperating ModelsModelling Skills
Service Transition & Transformation
Expertise in end-to-end service transition planning and implementation across global initiatives with proven success in complex enterprise environments.
Target Operating Model (TOM) Design
Advanced capabilities in designing and implementing target operating models with full-service lifecycle ownership across multiple industries.
Stakeholder Management
Strong competency in managing C-Level and global stakeholders, facilitating cross-functional delivery in multicultural environments.
Process Design & Service Modelling
Experience in designing and aligning service models for infrastructure and applications, including legal service processes.
Project Onboarding & Delivery
Proficiency in leading knowledge transfer, handover coordination, and post go-live support for complex implementation projects.
Automation & Tool Integration
Skills in developing automations, chatbots, and client-facing tools using technologies like SharePoint, Vantage, WalkMe, Jira, and Confluence.
ITIL & Project Management Frameworks
Certified expertise in ITIL Processes, PRINCE2, Scrum, and ISO 20000 methodologies for structured service delivery.
Expertise in end-to-end service transition planning and implementation across global initiatives with proven success in complex enterprise environments.
Target Operating Model (TOM) Design
Advanced capabilities in designing and implementing target operating models with full-service lifecycle ownership across multiple industries.
Stakeholder Management
Strong competency in managing C-Level and global stakeholders, facilitating cross-functional delivery in multicultural environments.
Process Design & Service Modelling
Experience in designing and aligning service models for infrastructure and applications, including legal service processes.
Project Onboarding & Delivery
Proficiency in leading knowledge transfer, handover coordination, and post go-live support for complex implementation projects.
Automation & Tool Integration
Skills in developing automations, chatbots, and client-facing tools using technologies like SharePoint, Vantage, WalkMe, Jira, and Confluence.
ITIL & Project Management Frameworks
Certified expertise in ITIL Processes, PRINCE2, Scrum, and ISO 20000 methodologies for structured service delivery.
Experience
Professional experience10+ years
Freelancer since2024
Languages
BulgarianNative speakerEnglishFluentFrenchBasic knowledgeRussianGoodSpanishBasic knowledge
Project history
Led end-to-end service readiness and transition for the Courvoisier integration program. Designed and aligned new service models for infrastructure and applications. Delivered knowledge transfer and handover coordination.
Delivered digital and operational transformation for clients such as Avaya, Microsoft, GSK (Haleon), and Accenture. Designed and implemented legal service processes and developed automations, chatbots, websites, and client-facing tools.
Managed global transitions across EMEA, North America, and APAC for 100+ enterprise clients. Designed, transitioned, and optimized 95% of all cloud projects and 90% of strategic initiatives. Key clients included Biogen, DHL, Coca-Cola HBC, BP, ArcelorMittal, BT, Oxford University.